Leading the Car inspection business and Contact Center operations, achieved the industry's pinnacle business conversion in C2B business. Catering to approximately 35k new customers per month, the venture witnessed an extraordinary ~200% month-on-month growth, translating to a revenue milestone.Revamping human capital efficiencies, I successfully augmented business conversion rates by an impressive 45%, resulting in a substantial reduction of operation cost.Steering critical initiatives and projects spanning Product Development, Process Enhancement, NPS, and data reporting, with a focus on propelling strategic excellence. Systematically refining the entire business funnel to enhance procurement & business outcomes, fostering collaborative optimization with city teams for impactful results.

Built roadmap & scaled a new business vertical with senior leadership, responsible for providing innovative solutions and program management expertise to drive special projects of business, strategical partnerships, and new market launch towards excellence in execution.Worked with different stakeholders to increase the brand visibility in the region and demand on direct channels that led to maximize the annual revenue by the increase in repeat users and lower the third party cost

Managed overall occupancy and revenue segment of OTA channels by driving P&L along with ARR and Revpar for overall GMV growth. Identified and executed the necessary actions to deliver 3x growth in occupancy and 4+ guest ratings on online channels. Led and developed the analysis of key promotions to improve performance against financial goals. Tracked and monitored the performance of all online operations. Provided direct feedback/ analytics with the goal to improve response/ revenue

Managed topmost hotel chain groups for online business and made business plans to increase the diversify supply for leisure and business markets Pan India based on demand, market trends, and customer behavior.Achieved an overall 10% TAC growth in 4 and 5-star accommodation markets through alignment of price points and better inclusions. Managed entire operations and B2B process that includes increasing PLBs, packaged rates, special rates for Corporates, and Agency business.Designed and implemented the regional strategies in order to ensure turnover and growth targets as defined. Worked with Marketing Team to create more visibility and to ensure maximum revenue for the special projects.

Part of the Inorganic Acquisition team where I acquired new hotels without any leads after verification and operational processes that begins with finding new markets for acquisition and cold calls with service concept sell.Research on undiscovered accommodation market for online business and grow the business opportunities in underperforming and long-tail cities.Managed each and every aspect of new properties, right from MRCs; Rates & Inventory; Cancellation Policy to booked room nights.