Ashish Khurana Email and Phone Number

Acting in the capacity of Director of India CompanyResponsible for overall Regulatory, Administrative and Operational Management of the India CompanyKey Responsibilities include providing effective Leadership for efficient management of:Contracts,Vendors & Suppliers; Board Meetings & Strategy;Overall P&L Management; Operational Delivery;People; Stakeholder Management; Customer Service; Risk Management

Responsible for the Operational activities of the offshore team, ensuring we have a team of dedicated and motivated employees who deliver against department's objectives.

Working with SESAME U.K. (which is a part of Friends Provident , FTSE 100 company) since 2003, initially seconded to NIIT Smart Serve and later in their offshore unit registered

Cleared following exams with merit which confirms with the Financial Services Authority of U.K. Certificate for Financial Advice and Practice (CeFa) makes me eligible for providing advice as well as compliance process related to Insurance and Pensions.Certificate for Mortgage Advice and Practice (CeMAP) makes me eligible for providing advice as well as compliance process related to Mortgage.Certificate for Lifetime Mortgage Advice and Practice (CeLM) makes me eligible for providing advice as well as compliance process related to Lifetime Mortgage.Apart from several awards in the organization, I have been awarded with the prestigious "NIIT Excellence Award" at the NIIT's annual function for two consecutive years 2004 -05 & 2005 -06. This prestigious award is only presented to 5% of the NIITians all over the globe.Drafted articles to be published in the monthly mortgage magazine of the network which is circulated to all the IFAsProjects HandledProject TAT- A system was developed with IT support which endured that Turn Around Time for all the transactions are recorded efficiently. This project helped to increase the on time percentage of the process from 85% to above 97%.Key Account Management- Providing personalized service to the key members of the network of IFAs to achieve high ratings and more business.End User Satisfaction - Under this project we use to compile the ratings and c omplaints received from the IFAs. On the basis corrective actions were taken, monitoring levels were increased which helped to increase the satisfaction %age from 65% to 85%.

Process- Sesame (Compliance)Sesame is the foremost financial services provider in UK. It's a network of Financial Adviser's (IFA) and these IFAs identify and recommend financial products such as Mortgages, Insurance policies, Investments plans and Pension plans. The client files are supplied to the compliance unit 'Business Monitoring Unit' (BMU) in India for regular monitoring. The key job of BMU is to reduce the risks of complaints and ensure that the advisers fulfill the FSA's and network's regulatory requirements. Current Job ProfileMonitoring & timely submission of various reports & data on a daily, weekly & monthly basis such as reports on departmental objectives, incentives calculation & process specific reportsActing in the capacity of Risk coordinator for the departmentFSS (Forecasting Staffing Scheduling) of the processTo Recruit staff that matches the skill level required in the process (CeFA, CeMAP)Dealing with the Account Manages (in UK) who conducts the field visit for the IFAs which helps us in deciding the sampling level of IFAs.Lead a number of process optimization initiatives to reduce complaints and improve process efficiencyConceiving/implementing short/medium-term plans for achievement of process objectives.Ensuring accomplishments of the set quality standards as per the departmental objectives.