• Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.• Trained new staff on store procedures and policies, developing knowledgeable, confident teams.• Completed opening and closing procedures each day.• Analyzed sales and marketing information to update strategic plans.• Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.• Built loyal customer bases by delivering excellent service and ensuring the availability of in-demand products.• Resolved customer problems by answering questions, investigating concerns and building positive rapport.• Oversaw inventory tracking, management and counts, maintaining accurate stock records.• Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.• Managed day-to-day operations for the store, consistently exceeding revenue targets.• Led and motivated sales teams to consistently meet and exceed monthly sales goals.

• Processed contracts, expense reports and invoices.• Sorted and distributed business correspondence to correct department or staff member.• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.• Managed digital databases and physical file systems.• Managed all transactions and tasks regarding petty cash and purchase orders.• Monitored and updated employee database and managed scheduling for 25 employee team.• Prepared budgets and analyzed data for management team.• Recruited, hired, trained and supervised 10+ high-performing administrative staff.• Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.• Created records for new starters and closed out files for terminated or resigned employees.

• Maintained office files in both electronic and hard copies.• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.• Managed clerical needs of employees, including administrative support, file management and stationery supplies.• Maintained detailed administration and office procedures to improve accuracy and efficiency.• Scheduled and confirmed appointments for entire management team.• Drafted meeting agendas and followed up on team action items.• Developed and improved administrative procedures for team of 20.• Updated office management on team's activities and progress at weekly meetings.• Communicated policy changes and business priorities to streamline office team tasks.

•Deal with customer complaints and rectify product and service issues.•Managed staff rotas, planning workloads effectively and strategically.•Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.•Maintained clean, organized working areas to create positive, productive environments with minimal risk.•Offered instruction, coaching and motivation for enhanced team morale.•Supervised operations of 10-person sales teams, improving productivity rates by tackling process inefficiencies.•Collected customer and market feedback and reported information to company leadership.•Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.•Organized and coordinated sales team schedules, helping staff meet company and client expectations.