Deputy Manager – Renewal Retention
CurrentPrepared the annual budget plan for Accident & Health renewals (business worth >3000 Cr. INR)Spearheaded setting up analytics-based cross sell, up sell and lapsed customer revivalTracked month-on-month renewal trends across all channels (Agency, Bancassurance, Digital, etc.)Published monthly reports on procurement analysis of new product (Optima Secure)Led projects on improving health premium mobilization across a (Agency, Bancassurance, Digital, etc.) channels.Collect, analyse and interpret large data sets to identify trends, patterns and insights.Allocate renewal due allocation with Call Center/Field Team.Upload all data in CRM for calling.Designed contest or incentive plans for team.Responded swiftly to team member’s queries, delivering exceptional service.Monitored and reported performance against sales targets, including team performance.Prepared and circulated concise internal and external reports.