Managing the calls and resolving the problem with in the SLA and updating the same to incident management tool.• Working with Remedy portal Maintenance of all HP, IBM, DELL, workstations & Laptops with Windows XP, Vista, Win 7, Server 2000, 2003, 2008, 2012, mac, linux OS.• To ensure smooth operation and maintenance of entire network including 50 + Servers & 2500+ Workstations.• VPN and other remote connectivity support• Installation, Maintenance and configuration of Network Printers.• Supporting and Conducting Web Meetings and Presentations using Windows Live Meetings.• Participated in the Downtime Activity.• Datacentre – Hub Room Inventory & Asset labelling of desktop & Laptop.• OS Patches Compliance Check• Managing the Desktop allocation & release with respective the project requirements,• Configure & troubleshooting for MS Outlook. • Installation & troubleshooting of Different Software (Oracle, checkpoint VPN, SAP, Citrix Client, Microsoft Products , IBM) & Antivirus (McAfee antivirus), etc.• Supporting and Conducting Video Conference using Polyicom, Tandberg Video Conferencing Equipment’s.• Managing the client visits. • Good Knowledge of installing and configuring win XP, 7, 8.1 server 8/ 2012.• Provided support for project specific Application’s.• Knowledge of Domain architecture and Active Directory.• Knowledge of DHCP and DNS.• Managing encryption and security McAfee, ESCAN, Symantec, Quick Heal antivirus.• Having basic knowledge of MAC, android, Windows devise. • Deploying Operating systems using Windows Deployment Services• Responsible for given Training to New Engineer to understand IT policies Scope of work at site and also familiar with IT infrastructure.

• Configuring and Managing AD sites services and replication, AD Group Policies.• Worked with Active Directory, DNS, DHCP, and Group Policy• Team handling (Strength - 8 Engineers) across different locations• Remote Desktop Support• Wireless Network Setup ,Designed & Implemented Wi-Fi zone for all locations of Sai Service to provide internet connection to approx. 100 users • Updating latest security fixes & critical updates released by Microsoft. • Troubleshooting VPN connectivity issues.• Providing L2 support to all over Sai group sites including client’s sites.• Incident/Service desk/Problem Management• Escalation handling• Installation 2003/2008 server and configuration user id, group, terminal server• Installation Linux 6.0 • Manage IBM Server x3650 M4 storage v3700

• Configuring of LAN & troubleshooting & IP Configuration• LAN Wiring, Crimping, Setting of LAN using TCP/IP protocols• Support retail ware software updating new exe• Thermal printer and barcode printer installation