Ashish Shetty Email & Phone Number

Mumbai, Maharashtra, India

Thane, Maharashtra, India

Mangalore Area, India

Bengaluru Area, India

Develop a strong customer relationship and manage expectation of clients.Working with cross functional teams (back end operations, field services & vendors) to ensure service delivery as per SLA.Manage costs, business exigencies, and achieve financial targets set up by management.Growing existing business & revenue> Earlier Team Lead - Feb'13 to Feb'15 Handling Second Level Maintenance (SLM) calls of ATM (Automated Teller Machine) more than 50000 located in all over IndiaHandling & Managing the Team of 60 agents.Handling Escalation of Bank/Customers/InternalCo-ordination with different departments (Monitoring and Service Team).Escalation of calls as and when required as per the matrix provided to us internally as well as externally.Maintain Daily Movement Report. (Rosters, Updated Install base Data)To maintain a healthy relationship with the Customers

Bengaluru Area, India

Vikhroli

Open Calls assigning & follow-up till Closure.Tracking & Sending Quote to Customer’s for chargeable activity.Planning the Schedules for Activities.Handling Customer Escalation.Escalation of calls as and when required as per the matrix provided to us internally as well as externally.

Powai

Vendor Management. (Regular Meetings, Maintaining healthy relationship, Track on AMC & Warranty sites & Clearing Invoices).Handling SLM calls where Financial Approval (Chargeable Calls) is involved.Handling Escalation for SLM Calls which is not attended on TAT for Union Bank of India & Karnataka Bank ltd.Getting Preventive Maintenance done Quarterly in every ATM from Concern OEM’s (NCR, Diebold, AGS, and Wincor).Assets replacement (ATM, AC & UPS) for existing sites.Handling UPS & AC calls & follow-up till closure for more than 2500 ATM sites. Maintaining the Assets Data.

Thane

Monitoring the ATM (Automated Teller Machine).Monitoring more than 1700 ATM of Bank of Baroda located in all over India.Handling & Managing the Team of 14 agents.Handling Escalation of E channel manager’s of Bank.Co-ordination with different departments (Cash/Network/Call center).Escalation of calls as and when required as per the matrix provided to us internally as well as externally.Maintain Daily Movement Report.To maintain a healthy relationship with the Bank.