Project Management and Collaboration:1. Successfully managed multiple priorities and initiatives with a solutions-oriented approach to achieve desired goals, while effectively collaborating across cross-functional teams.2. Skillfully planned, communicated, and managed project progress, addressing escalations and stakeholders' needs, resulting in consistently achieving on-time and within-budget project delivery.3. Demonstrated exceptional leadership by coaching and managing a team of 12-15 reports, fostering increased productivity and higher levels of employee satisfaction.HR Consulting and Process Reengineering:1. Designed and executed transformative HR strategies, including comprehensive organization restructuring, driving substantial improvements in organizational effectiveness and elevating overall employee satisfaction.2. Provided expert HR advisory and strategic direction to Chief People Officers (CPOs) and Chief Human Resources Officers (CHROs), facilitating enhanced alignment of HR functions with broader organizational goals.3. Developed, designed, and implemented a robust set of people and culture policies and Standard Operating Procedures (SOPs) (20+), resulting in heightened employee engagement and significantly improved retention rates.4. Spearheaded the creation and enhancement of HR metrics dashboards and analytics, while actively incorporating process reengineering principles to optimize efficiency for clients.

• Act as a techno-functional consultant and provide recommendations on process.• Implemented Quarterly Business Review, NPS and CSAT in the company. • Operate as the lead point of contact for any and all matters specific to customers.• Build and maintain strong, long-lasting customer relationships.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. • Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services• Responsible for renewals, customer engagement and high customer satisfaction• Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.• Expertise in dealing with variety of sales situations & acquire clients on "value based selling".• Expertise in recruitment, training & selection of customer success professionals, experience in managing and grooming fresh talent and managing tight deliverables.

• Act as a techno-functional consultant and provide recommendations on process.• Create SOP and detailed documentation of configured processes.• Configure and manage client’s instance, Assist and Train clients.• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals• Drive product adoption, increasing overall retention and achieve process success for customers• Support clients during critical HR events like Appraisal, Increments etc.• Gather feedback on product experience during the entire customer lifecycle via targeted surveys• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities• Share best practices with clients on how to achieve product success with Technology.• Identify risks, issues, bugs proactively, mitigate and escalate as deemed appropriate

• Effectively make the plan for implementation and client on-boarding. Ensuring that all the resources are available for the project.• Plan product migration on SaaS version.• Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to the development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.• Developed a deep understanding of the business objectives of internal and external stakeholders. Manage all aspects of product lifecycle, including problem definition, product strategy, roadmap execution, user needs, designs and product consultation with agile methodology. • Help clients to plan and execute user acceptance tests.• Ensure timely delivery of product features.• Assist product owner in agile environment with market research, competitive analysis and product consultation.• Support teams in change requests, data model design, report visualization through techniques like wireframe, prototype and mock-ups.•Monitor ITSM for ongoing tickets. Provide help to resolve any open tickets.

Vendor Management, Project Management, Team management, wireframe Development, requirement gathering, project analysis, business analysis through meetings, interactions, walk through and stand-ups. Involved in the development, updating and monitoring of business and action plans.• Work with Agile project teams to high level of performance and quality to provide exceptional business values.• Ensuring that relevant management information is captured and analysed.• Responsible for handling the projects finances. Involved in project coordination from inception to completion.• Identify, analyze, prioritize, mitigate and communicate project risks. Help remove impediment.• Writing documentation for safety procedures, user manuals and help guide. Developing training and briefing material for staff and clients.• Part of Agile team that is responsible for delivery and product support of various solutions used to need client needs.• Coach team on Scrum, Kanban principles and practices. Plan and setup Agile ceremonies – Sprint planning, Daily Scrum, Retrospective. • Facilitate daily stand-ups to monitor sprint progress.

Plan and execute all web, SEO/SEM, Digital marketing database, email, social media and Youtube campaigns. Maintain two websites for Softusvista, helped in increase in page indexing by 300% and improving unique visitors count on the websites.

Assistance in making internal drawings and changes in existing drawings with Auto CAD and CATIA.Coordinated with clients, vendors and client-related departments.Evaluate cost of component and quoting to client.Creating dispatch requirements, Inventory aging analysis, OTD and evaluated performance and functionality – devised ways to improve performance when appropriate.Create and maintain Inventory sheet.Directly and indirectly to ensure successful completion of project.Supervised and coordinated timely delivery of parts to clients by coordinated work with client.Traced and resolved critical issues to minimize project risk factors.Tracked project progression and forecast using project management tools.