• Supporting users in house and remotely• Resolving IT queries and issues, Windows/OSX• Maintaining / Setting up Enterprise network equipment - Ubiquity / Meraki• Supporting users with AV tools• Reporting potential severe incidents via internal tool.• Creation of user accounts/email accounts while providing post support• Creation of FAQ's / Knowledge-Based System / Internal Wiki /• Develop, Maintain and Improve New Hire experience / Present to new starters during… Show more • Supporting users in house and remotely• Resolving IT queries and issues, Windows/OSX• Maintaining / Setting up Enterprise network equipment - Ubiquity / Meraki• Supporting users with AV tools• Reporting potential severe incidents via internal tool.• Creation of user accounts/email accounts while providing post support• Creation of FAQ's / Knowledge-Based System / Internal Wiki /• Develop, Maintain and Improve New Hire experience / Present to new starters during their orientation Show less

Client- Adobe• Provide support for wireless, internet and VPN connectivity related issues• Consulting users on installation and use of software applications and optimise systems for best performance• Ability to lead the technical triage & root cause analysis of a major Incident• Strong organisational skills with the ability to work in a fast-paced environment and manage multiple assignmentswith competing priorities• Provide user assistance with network connectivity… Show more Client- Adobe• Provide support for wireless, internet and VPN connectivity related issues• Consulting users on installation and use of software applications and optimise systems for best performance• Ability to lead the technical triage & root cause analysis of a major Incident• Strong organisational skills with the ability to work in a fast-paced environment and manage multiple assignmentswith competing priorities• Provide user assistance with network connectivity, administer local networks (Wi-Fi and LAN issue) Show less

• Knowledge about LAN/ WAN technologies, OSI layer, TCP/IP Protocol suit• Provide user assistance with network connectivity, operating system (Windows 10/7 and MAC machine)• Expertise in IT onboarding for New Hires and Interns, onboarded +1000 employees (FY 2020-21)• Extensive troubleshooting for Windows 10/7, Apple Mac OS and Android and iOS devices.• Develop effective work relationships within departmental and functional lines with business users.• Creating and assisting… Show more • Knowledge about LAN/ WAN technologies, OSI layer, TCP/IP Protocol suit• Provide user assistance with network connectivity, operating system (Windows 10/7 and MAC machine)• Expertise in IT onboarding for New Hires and Interns, onboarded +1000 employees (FY 2020-21)• Extensive troubleshooting for Windows 10/7, Apple Mac OS and Android and iOS devices.• Develop effective work relationships within departmental and functional lines with business users.• Creating and assisting users with different issues through Service Now tool.• Provide support for wireless, internet and VPN connectivity related issues Show less

Working With Creative Cloud Individual Group!

• Working on Incident management in BMC Remedy tool 7.5• Aiding for Lotus Notes 8.5 emails, calendars, meetings, same-time chat at client end• Provide support for wireless, internet and VPN connectivity related issues• Create and assign the remedy tickets to appropriate teams

• Implementations of IP Telephony, Contact Center Solutions and Unified Communications.• Knowledge about Call routing, Avaya Servers S8300, S8500, S8700, Avaya Gateways G350, G450 G650, MM, andhave concepts of VOIP protocols.• Experience in supporting, trouble shooting, debugging and administering Voice products• Interaction with the clients and understanding their network architecture and providing related training.