Senior Service Delivery Manager
CurrentSetting up offshore delivery center for Syscovery solve and Serve GmbH for IAM(Identity and access management ) solutions. Actively working with ServiceNow and Clearskye.
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Ashish Bansal is listed as Senior Service Delivery Manager at syscovery solve & serve GmbH, based in Greater Indore Area, India. AeroLeads shows a work email signal at servion.com and a matched LinkedIn profile for Ashish Bansal.
Ashish Bansal previously worked as Technical Manager at Wipro and SDM - Call center products at Servion Global Solutions. Ashish Bansal holds Epgdm (Mba) from Symbiosis Institute Of Business Management.
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A Results-oriented leader with proven records in product development and hands on technical skills.
Listed skills include Sip, Team Management, Product Development, Agile Methodologies, and 39 others.
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India
Setting up offshore delivery center for Syscovery solve and Serve GmbH for IAM(Identity and access management ) solutions. Actively working with ServiceNow and Clearskye.
Indore, Madhya Pradesh, India
Technical manager/ Scrum master/ System architect in digital transformation practice.Leading teams engaged in Migration of legacy applications to latest Architecture (Cloud native, Micro services , Angular) in MFG , Health care , Datacare and telecom domain
Chennai Area, India
Heading development team entrusof products for Enterprise and SME call center solutions, with a team of 35+ engineers. Techno functional role with end to end responsibility of development , delivery and level 4 support.RoleEnd to end responsibility of development and Delivery for 5 high-end Products in contact center space.Planning, Estimating, Scoping and Driving agile based development programs.Technical Ownership and Handling HLD, LLD Complete ownership of delivery and last line for escalations and maintaining close loop with all the major stake holders and customersSetting up and grooming Development teams working on C# .Net, Front End, SIP, MS-Lync, VC++, MVC, MS-SQL Server, JAVA, MongoDB.Identify and mitigate risks associated with Product Architecture, Technologies and DependenciesResource Management – 38+ resources, Carrying out Resource planning, Technical and strategic direction,Establishing Development and QA teams as well as setting up Processes.Working closely with Product management, Customers and other stake holders to decide the product Road map and various release plans.Establishing and sustaining COE for the software development.
Pune Area, India
Leading the development of end point application for call centers solutions.Holding the responsibilities for :Lead of all the development activities for one-x agent on Technical and Operational front. Defining the Road map and planning releases for the Product taking inputs from key customers , product managers and services.Managing overall engineering activities of projects involving scoping, initiating, design, architecture, and resource mobilization, execution within cost & time parameters. Monitoring / tracking Progress with respect cost and time Parameters Technical mentoring Team member in HLD , LLD of the product and the technologies like VC++ , C# .net, SQL developmentLast line for the product limitations and customer escalations Ownership of architecture and critical pieces of application Setup teams , headed Development and Task division Change manangement , Impact analysis , Effort - Time estimation , planning and division. Business and Requirement Analysis Critical Escalation Support Outsourcing and off shoring Major achievements are : - Sales revenue of the product exceeded the target.- Improved performance of the application by 30%- Reduced Turn around time for customer support by increasing serviceability of the application. - Helped adjoining products to complete their products in time by coming up with reusable components
Stuttgart , Germany
Involved in the development of GPS Navigation devices sold as "Falk-navi" in EU markets. Created High level and low level designs using UML Diagram. Development of Algorithm and their implementation using C# .Net 1.1 Compact framework. Task estimation and Troubleshooting. The application follows a complicated architecture which is basically derived out of the MVC architecture.Entire project languages was German.
Stuttgart Area, Germany
Worked in the Premises of Mercedes-Benz(Diamler AG) as a consultant from Infosys for multimillion euro project about master data management system of Mercedes brands. Conducted Workshops and end user meet to gain the knowledge of Business process.Converted Business processes in the software solution. Generated Domain Diagrams and high level design out of the business process. Mentored Indian Team to come up with POC of our proposals and and various reports. Major outcomes are- Successfully converted Business process in the Possible software solutions.- Worked in the German language environment- Successfully Represented Infosys in the teams of Daimler, IBM and CAS AG.- Dig in - information about Business process from non computer savy end users.- Commanded and documented NFR for the systems.This project is hailed is one of rare project done by an Indian organization in the Daimler AG, Stuttgart unit in Fixed cost model.
Karlsruhe Area, Germany
Giga stream was a small organization with 50 + employees engaged in creating of next generation Backbone equipments for the UMTS service providers. I had taken up role to develop the complete NMS system for our 400 Gbps Switch system. Played key role in - Refining our understanding and key requirements by meeting customers and end users.- Defining the requirement and developing POC for the NMS.- Leading a small Team of Interns to come up with the Agent applications based on our MIBs.- Overlooking the development of the NMS application from our outsourcing partners in India and US.
Stuttgart Area, Germany
Worked on to create a CLI interface for a long haul radio Device. The Device had inbuilt binary interface exposed over TCP/IP following a proprietary protocol called SECO. I had created an demon application which provided a Command line interface to the Device. The CLI had helped in created a automation of the testing procedure. Having worked with some of the biggest scientist in the Software Domain I had gained lot of expertise in understanding good design patterns and the reached to the limits of the programming written for better performance and scalability. Used Flex-bison (lex/yacc) and boost libraries in the code to increase its performance and reliability of the application.
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Ashish Bansal works for syscovery solve & serve GmbH.
Ashish Bansal is listed as Senior Service Delivery Manager at syscovery solve & serve GmbH.
AeroLeads has found 1 work email signal at @servion.com for Ashish Bansal at syscovery solve & serve GmbH.
Ashish Bansal is based in Greater Indore Area, India while working with syscovery solve & serve GmbH.
Ashish Bansal has worked for Syscovery Solve & Serve Gmbh, Wipro, Servion Global Solutions, Avaya Inc., and Falk Marco Polo Interactive Gmbh , Germany.
You can use AeroLeads to view verified contact signals for Ashish Bansal at syscovery solve & serve GmbH, including work email, phone, and LinkedIn data when available.
Ashish Bansal holds Epgdm (Mba) from Symbiosis Institute Of Business Management.
Ashish Bansal is listed with skills including Sip, Team Management, Product Development, Agile Methodologies, Tcp/Ip, Agile Project Management, Requirements Analysis, and C++.
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