Ashish James Email & Phone Number

Mumbai, Mh, In

Ontario, Canada

Mumbai, Maharashtra, India

• Led the development of E-Learning modules in the Healthcare domain at CitiusTech, overseeing script writing, storyboard creation, slide design, course development, and SCORM production.• Generated transcripts from trainer videos, created course scripts, and designed storyboards using Figma for engaging learning experiences.• Developed multiple courses using Storyline, incorporating triggers, variables, and logic to enhance interactivity.• Supported team members through knowledge transfer, resolved development queries, and ensured course quality through review meetings.• Collaborated with the HHP market team, revamping client and internal documents, creating engaging visual templates, and providing content feedback for improved presentations.• Attended client meetings, understood document expectations, and contributed to marketing content for platforms like LinkedIn, enhancing brand communication.

Mumbai, Maharashtra, India

• Spearheaded comprehensive documentation for ISG’s diverse products, spanning merchant onboarding, discount rates, settlement, reconciliation, and Interchange management, as well as ticketing tools and dispute management.• Conducted in-depth analysis to understand manual requirements, simplifying complex concepts into logical flow for user manuals and configuration guides.• Developed and refined end-user manuals, configuration guides, and technical documents, ensuring clarity and accuracy in content.• Collaborated seamlessly across development, testing, and product management teams to ensure streamlined processes and product excellence.• Implemented effective market research strategies, leading to valuable insights for enhancing product functionalities and user experience.

Mumbai, Maharashtra, India

• Solely orchestrated end-to-end editorial processes for e-books, courseware, and workshops, collaborating with stakeholders for seamless production and publication.• Developed and curated content, ensuring originality through rigorous plagiarism checks and maintaining engagement with the target audience.• Coached subject matter experts to craft compelling content, enhancing readability and relevance.• Managed internal and external collaboration, meeting publishing deadlines and fostering stakeholder relationships.• Successfully orchestrated the publication of highly-rated titles on Amazon, including "Actionable Gamification," "Game Development Projects with Unreal Engine," and "The Artificial Intelligence Infrastructure Workshop," showcasing expertise in content management and delivery.• Led training and onboarding sessions, ensuring team readiness and alignment with project objectives.

Mumbai, Maharashtra, India

• Led cross-functional collaboration with developers, designers, and product managers, ensuring deep product understanding.• Created and maintained dynamic online help in RoboHelp and WordPress, aligning with biweekly sprint releases.• Published comprehensive content including offline manuals, release notes, and updates on WordPress and other platforms.• Coordinated rigorous two-step reviews for each release, covering technical and language aspects using Word or PowerPoint.• Developed engaging content like infographics, walkthrough videos, GIFs, and tutorials, using tools such as Camtasia and Animaker.• Managed version control seamlessly using GIT and SVN across product lines, ensuring accuracy and efficiency.

Postgraduate Diploma, Information Technology Project Management

Bachelor Of Engineering (B.E.), Information Technology

Activities and Societies: Working as Training and Placement Coordinator, Managing multiple college Events.

Aissce (12Th Grade), Computer Science, 80%

Activities and Societies: Multiple co-curricular Activities, House Captain

Aisse (1Oth Grade), 93.1%