Ashish Joshi Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Everyday life comes with many worries – in a world where time is at a premium, where life is becoming more and more nuclear, the challenges of managing anxieties gets more and more difficult, hence necessary. Be it in areas relating to financial products, travel, mobile, gadgets, household products, healthcare, etc. OneAssist aims to provide consumers the.

Bangalore

Simplilearn is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises.Some of my core responsibilities are -Managing post sale customer experience for Simplilearn and Market Motive.

Mumbai Area, India

Setting up contact center for the brand to handle phone, email support and ORM.Implementation of NPS to measure brand advocacyImplementing short term projects to quickly improve customer experience at various touch points such as delivery, website, social media etc

Bangalore

I am responsible for - - gathering Customer VOC through various sources such as: Lapser customers High Returns customers Customer Satisfaction Surveys Contact Center & Social Media Complaints - Constantly assessing the: Performance of various departments/functions on the basis of Net Promoter Score and CSAT. Top to Bottom (Organization level) and Bottom to.

Mumbai Area, India

• My role as a Head of Customer Care team involved -
• Leading a team of 35 advisors & 2 Team Managers and keeping an eye on mapping/ handling all customer experience metrics for the Inkfruit brand
• Looking after the entire CC specific KPIs for Customer Satisfaction, Efficiency and Employee Development
• Administering the voice, email and social media channels for Inkfruit Brand
• Supervising and controlling organizational service quality to drive Net Promoter Score for the brand
• Taking care of implementing acquisition & development process for VoiP telephony and CRM

Mumbai

Essayed a stellar role in tapping, visualizing and developing a software based Call tagger solution for the skillset for better customer VOC and overall complaint management. The data was used as a single point reference for complaints analysis by change management teams in UK and India.Worked with Central Complaints Management Team in UK to resolve high.

Mumba

Managed team of 20 Technical Support advisors who provided technical troubleshooting Microsoft Windows and Symantec security solutions.Internally chosen for in-house training and project for Six Sigma Green Belt.

Mumb

Managed pilot process of America Online (AOL) Tech Support.Promoted to Team Leader within 3 months.Achieved best ever Customer Satisfaction scores for AOL offshore business with 91% CSAT scores.Won Team of the quarter award 3 times in a financial year.Helped AOL in successfully transitioning part of their process in Philippines and Bangalore.

Bachelor Of Commerce (B.Com.), Economics/Accountancy

Green Belt Certification