Ashish Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

-Delivered high-quality support and operational assistance for India’s largest backpacker hostel chain, ensuring guest satisfaction and addressing customer concerns.-Managed a team to ensure streamlined operations, including reservations, housekeeping, and customer experience enhancement, maintaining a productive and positive work environment.-Developed internal documentation to improve team communication and operational consistency.

Dehradun, Uttarakhand, India

•Reservation and Team Management - handling, supervising and motivating the team and Housekeeping crew. Proactively overseeing all the reservation related queries and logical resolution to escalations, service deliveries, ensuring great communication, team spirit and follow up on SOP's.•Managing daily reservations on the Property Management System (Ezee), Posist (cafe) account handling, expense,vouchers, maintenance, cafe sales & petty cash•Distribution, planning workload on each staff,shift timings, strict check on housekeeping, • Observation and Supervision on housekeeping crew, organizing and executing activities/events with the staff. • Customer Experience - a smooth and comfortable experience of guests staying in the premises, organizing, planning and coordinating daily activities, events and tours. •Up to date maintenance of amenities and services provided to the guests, ensuring the guests comforts, needs and wants,• Handling high end escalations on a personal level with ease and coming up with logical solutions, proactively seeing customer feedbacks and reviews to work forwards, maintain long lasting customer relations.

Dharamshala, Himachal Pradesh, India

Executed multiple housekeeping duties with HKA throughout the day including cleaning common,area,cafe,balcony,stairs,backyard and more areas12 private rooms and 12 dormitory executed with 6 housekeepers everyday cleaning operations. Deep cleaning when the occupancy is lower and neededProficient in greeting visitors, handling phone calls, and responding to emails and problem solving. During night shift in serving the guests, I utilized property management system such as EZEE Absolute, Petpooja, and Google Suite to ensure efficient and handling of guest queries and checking checkout.Skilled in managing staff, coordinating schedules, and overseeing inventory and stock management.

Dahej Bharuch Gujarat

- supervised construction and maintenance of industrial plant, control room, industrial roads and drainage. -Organised and cleaned work areas for safety and professional appearance. -Reported project progress, site problems, and labour status to site incharge and engineer. - followed orders and safety protocols with every work done. - Maintained daily communication with site engineer and incharge to drive forward progress of project. -Retained records of supplies, materials and tools used for task done for each project. -Managed subcontractor activity with team resources like housekeeping, door, rolling shutter maintenance.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Presentation,operating,investing and financing, travel and photographyI am passionate about exploring the world.

Bachelor Of Tourism, Tourism And Travel Services Marketing Operations

Activities and Societies: Sightseeing,Taking Photographs,Backpacking and Hospitality, Guest engagement & Customer Experience &.