Ashish Mathur Email and Phone Number
With extensive experience in retail operations and a proven track record of driving sales growth and managing large teams, I specialize in delivering operational excellence in fast-paced, dynamic environments. Over the years, I have honed my skills in team leadership, inventory management, and stakeholder engagement, consistently achieving financial and performance targets across luxury and premium retail sectors.My expertise lies in optimizing store operations, enhancing customer experiences, and improving profitability through strategic planning, effective merchandising, and staff development. Having managed multi-million-dollar businesses and worked closely with government bodies and key stakeholders, I have successfully improved business performance by up to 70% and driven significant customer satisfaction gains.Core competencies include retail management, profitability maximization, stock management, and training & development. I am passionate about leveraging data-driven insights and innovative approaches to optimize sales and operational efficiency, while leading high-performing teams to consistently meet and exceed targets.
Rj Corp Retail
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Operations Manager (Twg Tea)Rj Corp Retail Mar 2023 - PresentGurugram, Haryana, IndiaAs the Retail Operations Manager at TWG TEA, I lead a team of 15 sales professionals, including Store and Assistant Store Managers, driving exceptional performance across all sales units. By implementing strategic sales initiatives and optimizing inventory management, I increased retail unit performance by 70% and boosted key sales metrics such as Average Transaction Value (ATV) and Average Selling Price (ASP). I also improved customer service by 25% through regular staff training and streamlined inventory processes, reducing shrinkage and enhancing overall operational efficiency.
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Retail Manager-Duty Free OperationsEthos Watch Boutiques Dec 2017 - Feb 2023New Delhi Area, IndiaIn this role, I managed an annual turnover of ₹36 crores, consistently achieving quarterly and yearly financial targets. My leadership in optimizing inventory, staff management, and store operations led to a 20% improvement in overall store performance and a 15% increase in customer satisfaction. I successfully increased staff productivity by 25% through targeted coaching and performance monitoring while reducing stockouts by 20% through close collaboration with merchandising teams. Additionally, I managed compliance with government bodies, reducing operational delays by 15%. -
Sr.Concept Manager , Home CentreLandmark Group Aug 2016 - Nov 2017New Delhi Area, IndiaAs Concept Manager at Home Centre, I oversaw a 30,000 sq. ft. store with ₹24 crores in annual turnover. By improving operational efficiency by 15% and optimizing daily store processes, I consistently met monthly sales targets. I successfully reduced shrinkage by 10% through meticulous inventory management and implemented visual merchandising strategies that increased footfall by 12%, driving higher sales conversions. -
Assistant Manager Customer ExperienceExclusively.In (Snapdeal) Jun 2015 - Jul 2016New Delhi, Delhi, IndiaIn my role at Snapdeal, I led a team of 8 Customer Experience Executives, improving resolution times by 20% and maintaining a 95% adherence to the 24-hour TAT for customer queries. My focus on process improvements and quality communication boosted client retention by 20% and customer satisfaction scores by 18%. I managed customer escalations with a 90% first-contact resolution rate and streamlined social media responses, reducing response times by 25%.
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Retail Manager-Brand DevelopmentCottage Industries Exposition Ltd Dec 2012 - May 2015New Delhi Area, IndiaAs a operations manager , I am responsible for handling sales , customer service , visual merchandising , coordination with administration and manpower handling for Delhi Region. I was handling a man power of 60 people.I led operations across 5 showrooms, significantly improving operational efficiency by 15% and driving sales growth by 40%. Through targeted marketing strategies and in-store promotions, I increased monthly revenue by Rs. 20 Lakhs and improved customer engagement, leading to a 25% rise in repeat customers. I also reduced operational costs by 12% through effective vendor management and achieved 20% faster stock availability by streamlining inventory processes.
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Asst ManagerHabanos S.A. Nov 2011 - Dec 2012New Delhi, Delhi, IndiaAt Raas Intratech, I managed luxury cigar sales, achieving a 75% increase in overall sales by optimizing point-of-sale operations and streamlining processes. Leading a team of 6 cigar specialists, I enhanced performance, improving customer satisfaction by 20%. I also expanded the product line through international procurement, boosting high-end sales by 15%, while maintaining high hygiene and service standards that improved overall lounge operations by 10%. -
Manager-International Retail Sales And OperationsMercedes-Benz Lounge Jul 2011 - Oct 2011New Delhi, Delhi, IndiaHandling retail sales and operations of High end Mercedes Accessories at the International Airport. -
Brand Ambassador , Cuban CigarsDelhi Duty Free Services Sep 2010 - Jul 2011New Delhi, Delhi, IndiaBrand Manager for Habanos. Responsible for sales and promotions of cuban cigars and tobacco at Delhi Duty Free , Terminal 3 , Indra Gandhi International Airport
Ashish Mathur Education Details
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Icfai UniversityMarketing -
Icfai UniversityBusiness Administration
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Icfai UniversityBusiness Management
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Guru Jambheshwar University OfBusiness Administration; Science & Technology
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Manav Sthali SchoolCommerce
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Aptech Computer EducationComputer Desktop Management
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Retailing And Retail Operations
Frequently Asked Questions about Ashish Mathur
What company does Ashish Mathur work for?
Ashish Mathur works for Rj Corp Retail
What is Ashish Mathur's role at the current company?
Ashish Mathur's current role is Retail Operations Manager | Luxury & Premium Retail | I Help Retail Businesses Optimize Operations and Boost Sales Performance.
What schools did Ashish Mathur attend?
Ashish Mathur attended Icfai University, Icfai University, Icfai University, Guru Jambheshwar University Of, Manav Sthali School, Aptech Computer Education, Icfai University.
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Ashish Mathur
Thinker, Leader, Consultant: Helping Organizations Achieve Exceptional ResultsGurugram -
1gmail.com1 +919408XXXXXX
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