- Processing all orders taken through the App.- Managing the bike services requested by customers.- Closing all services in the given time period for customer satisfaction.- Handling query related to technical issues in the app.- Reporting technical and general issues to development team and get it resolved.- Preparing daily and weekly reports on the purchases made by customer app.- Preparing daily and weekly reports on the spares parts purchased by technicians for bike services.- Managing payments and accounts of spare parts vendors.- Conducting weekly meeting with the management team to discuss the issues and solutions.- Managing day to day operations and reporting to higher authority.- Keeping the track of all site operations on daily basis.- Guiding the operations team, assigning daily tasks to them and keeping the track of each member.- Optimizing the cost of vehicle services on monthly basis.- Ensuring customer satisfaction and retention by taking feedback regularly.- Managing the team of 4 operations executive and about 10 technicians daily.

- Create operations processes and optimize existing processes for various stages of customer order fulfilment, to reduce time and friction to achieve customer satisfaction.- Source vendors for process and optimising the costs. - Monitoring the delivery process and confirms the accuracy of the delivery records.- Manage processes for customer order return & refund. - Managing the accounts of Hoopy on daily basis.- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.

- Recorded all the details of the teachers like teaching time, duration - Recorded the details of the students in the Google spreadsheets- Made a Google form for the student and teacher queries- Coordinated between departments and operating units in resolving day- to-day administrative and operational problems- Sent emails to customers and solved their various queries- Managed important documents and files- Allotted classrooms to the teachers- Provided necessary musical instruments to the employees- Scheduled the classroom timings for the teachers- Calculated the fees to be taken from the individual students- Calculated the salary of the teachers- Collected fee of all the students through paytm, cash, cheque, ATM card or swipe machine- Settlement of the money in different platforms- Enquired about their interests on musical instruments - Gave a detailed description of all the teachers and their qualifications - Enquired about the convenient time at which they would like to learn the musical instrument