*Interacted with clients to gather feedback, assess project requirements, and resolve issues related tosoftware performance.*Worked closely with cross-functional teams to optimize workflows and deliver client-facing applications with minimal issues.*Ensured process documentation was maintained accurately for improved transparency in project progress and client satisfaction.

*Handled U.S. residential loan processing, ensuring accurate data verification and compliance with regulations.* Worked closely with the U.S. bank’s customer care teams to validate client information and resolvediscrepancies.* Managed loan applications from initiation to approval, analyzing customer data and providing processimprovements where necessary.

Managing relationship with the existing and new clients.• Training and assisting Sales team about General Insurance products.• Identifying, handling and resolving customer queries and their concerns.• Processing, recording transaction and the necessary follow-ups with team.