Working for three month as Level 1 Technical Support and becoming familiar with the type of customers,their needs and problems. Then I shifted my career to Back-end Technical Support in accordance with the company’s needs. I spent part of my time on maintaining and troubleshooting problems of Windows Server 2003 Hosting Services and the rest on preparing the new environment based on Windows Server 2008 and Helm Hosting Control Panel. Integrating dedicated SQL Servers & Mdaemon Mail Servers with Helm was the other project we had in Ecomiran.Planning new product packages based on Centos and CPanel was my first serious implementation based on linux. Dealing with false/positive behaviour of CPanel and undergoing components managed by the control panel like DNS, Apache, PHP Compiler, Exim Mail Server and etc., in addition WordPress websites vulnerabilities and preparing security recommendations on how to develop your website on wordpress made us reborn of the new technology, I hadn’t solemnly worked with before. Consulting company managers on developing hosting services lead me to organizing new access policies for the team (e.g. limit each team member to it’s needed permissions unlike previous programmers full access on development servers) and improvement of documentation guidelines and security.

Starting my job in Parsianhost showed me new lines of experience in the information technology field.Working as Technical Help Desk Support on phone and by email to the Web Hosting customers according to many interactions with users was so informative and amazing.After I got a deep understanding of users problems and issues, my position switched to a Senior Technical Administrator. Installing web hosting servers and preparing them for production environment ( involving OS, DNS, Web Server, Database Server and MTA then Installing Hosting Control Panel on them) was the beginning of our challenges for serving users to maintain their business on our platforms, we dealt with iMail Server troubleshooting, Production Windows Server 2000 upgrade to 2003 version and SQL Server 7 upgrade to 2000 version and concerning about security issues we had in our Web Servers and Hosting Controller patches and updates and migrate customer website to Helm Panel Windows Hosting Servers.

I have been working in Metra Consulting Engineers (Subdivision Of Ministry of Roads and Urban Development) responsible for setup, config and administration of cao.ir website dedicated servers ( belonging to Civil Aviation Organization) with more than 3000GB monthly traffic. I setup and config MS-SQL replication for FIDs (Flight Information Display System) as one of my projects. Windows servers hardening, backup management, possible disaster recovery and Oncall support for maintaining and troubleshooting unexpected problems, were another side of my job in Metra. As we had a lot of project contractors then my presence always was needed in the meetings for coordinating the technical aspects of projects progress.