Ashland Stokes Email & Phone Number

New Albany, Oh, Us

Washington Dc-Baltimore Area

• Manages $1.8 million ARR of mid-market accounts throughout the client lifecycle• Responsible for the relationship between the client and the company• Facilitates dynamic and accessible software training, roundtables, workshops and webinars for external and internal clients• Analyzes quantitative and qualitative data to share with product managers and CS Operations to deliver value and prioritize initiatives based on the larger organization strategy• Perform regular Executive Business Reviews to discuss strategies with C level decision makers at client organizations

Washington, District Of Columbia, United States

• Subject Matter Expert in EU Government Affairs and related software strategies• Managed additional $600k ARR of accounts based in the European Union• Maintained user trainings and liaised between client and company during search for Brussels based CSM• Streamlined communications across departments internally around EU processes• Served as learning partner for onboarding new EU CSM

Bethesda, Md

• Manage a diverse portfolio of prospective clients offering donor management, digital marketing, online fundraising, online advocacy, and peer to peer fundraising tools• Coordinate meetings between account executives and prospective clients to outline their software needs• Deliver value to Non-Profit customers by uncovering business pains regarding IT systems and providing solutions to help achieve goals and initiatives• Specialize in database core technology and its role in increasing donor support• Aid in the development and execution of Salsa's marketing campaigns

Bethesda, Md

• Manage a diverse portfolio of prospective clients offering donor management, digital marketing, online fundraising, online advocacy, and peer to peer fundraising tools• Handpicked by management to help spearhead new Major Account Team • Cultivate long term relationships with key individuals to promote the opportunity for business partnerships • Identify correct organizational contacts and coordinate personalized, in-person meetings with those key contacts • Develop and implement growth tactics for communication with enterprise level nonprofit organizations•Coordinate promotional activities and tactics to help create more exposure for Salsa in the nonprofit space•Create and facilitate training/onboarding activities within growing Business Development Team

Columbus, Ohio

• Responsible for the identification and execution of cross-sales across an existing Treasury Management retail portfolio• Compile data for Sales Advisors, creating referrals and handling client’s sales needs if an advisor is not available• May have direct responsibility across a certain portion of a Sales Advisor’s portfolio. • Direct sales via telephone as well as joint and individual calls with advisors and/or Retail and Business Banking partners• Responsible for contributing to team revenue goals through individual sales generation goals• Streamline sales specialist processes in order to generate more quality sales leads• Create and generate data analysis as needed to show sales activities and behaviors• Represent team in Treasury project meetings to assist with data collection and project management

• Prioritized service interactions through 1,600+ customer interactions a month with a 90%+ customer service rating• Identified opportunities with clients and advised them to the correct solution and colleague• Maintained current knowledge on products, services, departmental systems/technology, policies and procedures• Communicated and tracked referral statistics of 40 tellers across district on a weekly basis

Hilliard, Oh

• Deliver great sales experiences for customers to drive repeat and referral business. • Able to build quick rapport and trust with a customer to help diffuse undesirable situations.• Extremely capable on most Huntington internal systems including Passport, MAX/Salesforce, and Argo .• Multi-tasking in a fast paced environment according to appropriate priorities.• Working with customers to build their perfect relationship with Huntington Banks.• Developed excellent organizational skills, multitasking, and communication skills.• Leverage experience to help on board new colleagues to the branch and banking.

Columbus, Ohio Area

• Guided physicians through the complicated process to fulfill their lending needs of $300,000 and above• Clarified business banking relationships for first time business owners • Worked consistently with 18 outside sales representatives to help liaise with clients as their internal support• Represented the customer’s interest throughout their loan process and communicated every step with the client

Beachwood, Ohio

• Created and facilitated new teaching modules for the onboarding of new associates• Maintained the top 5% in productivity and sales within a department of 200 colleagues across 7 different calling campaigns• Chosen to work with Global Wealth clients who maintained upwards of $1 million in assets with the bank• Continuously tapped to begin new calling campaigns and create guides to on board the rest of the department

Beachwood, Ohio

• Created and facilitated new modules on the education for the new hire education.• Used knowledge of different lines of business to assist in the coaching of new colleagues.