• Processed and verified medical insurance• Prepare and stocked 7 treatment rooms• Performed clerical duties such as filing, answering phones, email, faxing and filed patient’s medical records.• Facilitated collaboration among multiple practitioners • Scheduling patients, re-scheduling, and cancelled patients in keeping with established guidelines• Prepared monthly statistic reports on treatments, office supplies and new patients.

• Interacted and assisted 800 guests’ in a professional manner with housing issues• Processed over 100 guest’s reservations in a day over a 7-day period, including check-in and out.• Provided excellent customer service while performing clerical duties such as answering on average 50 calls and emails a day.

• Proven problem-solving skills and ability to take initiative by optimizing occupancy by 100% for 1300 rooms.• Supervised and directed daily camp operations of 3 departments with approximately 50 staff.• Chaired and recorded meetings between 3 staffing departments with 100% accuracy

• Posted charges, payments, and adjustments with 100% accuracy. Completed invoicing and sent to appropriate clients.• Implemented and composed a staff training manual for new employees and reduced errors by 70%. Trained 7 new staff members over a 4-year period.• Client service-oriented, interacted and assisted approximately 1000 clients upon arrival with check-in and out and any maintenance, housing, or catering issues.

• Maintained treatment records, accurate patient assessments, and recorded progress notes, measured, and recorded vital signs, blood pressure, weight, and height.• Performed 60- and 90-minute relaxation and deep tissue massage to an average of 5 clients a day, 5 days a week.• Provided clients with aftercare such as stretching, continuing massage, and referral to other healthcare professionals.• Cleaned and organized therapy room at the end of shift and finished chores that were assigned.