Ashlee Marinello Email & Phone Number

Rio Rancho, Nm, Us

Rio Rancho, New Mexico, United States

As a Customer Success Manager at Raptor Technologies, I strategically partner with school districts nationwide to enhance safety and security within our schools. I collaborate closely with district leaders to understand their unique needs, tailor Raptor's solutions for optimal impact, and ensure seamless implementation. My focus is on building trusted, long-term partnerships, guiding districts through every step—from setup and training to maximizing the effectiveness of our tools. With a deep commitment to creating safer learning environments, I empower schools to proactively manage security, streamline visitor and volunteer management, and prepare for any safety challenges, making a positive difference in the lives of students, staff, and communities.

San Diego, California, United States

Greater San Diego Area

Teaches and implements product concepts, features, techniques and best practices. Transferring and sharing product knowledge through modern solutions centers, user communities, knowledge bases, and training solutions.

Greater San Diego Area

-Develop professional, cooperative relationships with assigned clients -Identify potential areas for new revenue generation among assigned clients and relay opportunities to appropriate Sales Representative.-Work cooperatively within TargetSolutions organization to create client solutions.-Conduct product trainings for new and existing clients.-Identify and align appropriate solutions to meet the specific needs of each client.-Develop industry expertise within assigned client base.-Proactively find new ways to improve TargetSolutions service offering as well as the company’s process for supporting clients.-Promote and expand utilization of TargetSolutions services within assigned client base via quarterly and semi-annual proactive calls and possible in-person meetings.-Build and maintain client site using back office toolset.-Support Sales Staff in maintaining revenue for assigned client base and confirming repeat business.-Implement new clients by tailoring system to meet needs of their organization.-Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.-Conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.

Ensure clients’ requests were satisfied, Answer the clients’ questions and ensure their problems are resolved, Develop and maintain a well-coordinated relationship with key decision makers within the clients organization, Manage and provide assistance in managing or maintaining accounts of strategic clients

Sales and Marketing Support, Reporting

Certification, Computer And Information Sciences, General

Studied Computer Information Science

General Ed, General Ed

Certification, Computer And Information Sciences, General

Activities and Societies: SoccerGeneral Education