Project Associate
CurrentResponsible for customer service, training, marketing, and development of EnviroSolve's JSABuilder, LOTOBuilder and HASP Online programs, which are services for creating and managing organizations' job safety analysis (JSA) documents, lockout/tagout procedures, and health and safety plans.Provides administration of WasteTrak database, an online service for storage of clients' waste facility audit information, including monitoring news items and financial analyses relevant to waste sites in database.Builds and maintains relationships with safety professionals, resulting in high customer satisfaction and contract renewal rates.Provides prompt and thoughtful response and resolution to customer inquiries.Works with administrators of multi-user accounts to train users, and adopt, implement, and customize program, to reach higher levels of of program engagement and value.Leads marketing efforts through email campaigns, newsletters and social media.Tests websites following updates and developments.