Ashlee Alexander Email & Phone Number

Provide product and service information and resolving customer complaints by pinpointing problems, offering solutions, corrections, adjustments and following up to ensure customer satisfaction.*Writing and inputting orders with proper codes and correct prices.*Resolving product or service problems.*Collecting and analyzing customer information in service reports for management.*Conferring with suppliers, shipping department, traffic department and carrier personnel to expedite delayed shipments.*Providing or forwarding customer requests for documents including COA, SDS, BOL, invoices and packing slips.*Coordinate new account setups.*Maintaining files of active orders and posts activities such as change notices, scheduling changes, partial shipments and credit changes.

This role is personally connected to each client offering the right solutions to fulfill each client's needs and close the sale with adequate margins by:*Promoting our brand through adherence to WCA Group Core Values.*Establishing trust through building credibility, rapport and demonstrating empathy with clients.*Close the sale ensuring the client and company's needs are met.*Create and update reporting of wins.

Accountemps, the world’s first and largest specialized staffing service for temporary accounting, finance and bookkeeping professionals. We help businesses fill skills gaps by providing experienced professionals, and assist job seekers in finding rewarding career opportunities. Experience Accountemps places accounting and finance professionals on a temporary basis. We match highly skilled candidates with businesses requiring immediate, specialized assistance on a project basis and also provide individuals who can transition into full-time roles. This staffing model allows employers to access the talent they need, when they need it, and helps professionals further their careers. Accountemps is a global staffing provider with more than 300 locations worldwide. Robert Half has once again been named to FORTUNE’s “World’s Most Admired Companies®” list, ranking first in our industry. (February 2019)

Indianapolis, Indiana Area

Essential Job Functions:Provide customer service that makes both existing and new customers feel welcome, important and appreciated.Effectively handle and resolve customer concerns and issues through offering exemplary customer serviceRead and communicate business information like Nashville News (published daily, Monday thru Friday) and Weekly Update Newsletter (published on Thursday) as expected of all pharmacy associates.Regulatory Compliance - Demonstrate and coach behaviors that support 100% regulatory compliance.Monitor licensure status of pharmacy associates monthly and notify Pharmacy Manager of action neededClinical Services - actively engage pharmacy customers about clinical services offered and participate in MTM scheduling, documentation, and billing.Inventory Control - ordering and returns, supply orders, preparation for physical inventory, and overall execution of inventory best practices.Key Retailing Best Practices - Model and coach behaviors that are aligned with Key Retailing best practices.Central Fill - processing orders received/returned and tracking invoicesScheduling Third Party - thorough knowledge of thirty party billing procedures (including Medicare) and support in preparation for and execution of Third Party audits.Mentoring - encourage, monitor, and assist new technicians in on the job training.Pharmacy Standards - foster teamwork in consistent execution of Central Division Pharmacy StandardsAssist with special projects at the direction of the Pharmacy ManagerMust be able to perform essential functions of this position with or without reasonable accommodations.