As a seasoned senior leader, my expertise lies in ensuring customer success from client on-boarding to technical training ensuring the use of best practices for high client engagement, to relationship building throughout the entire client journey to drive exceptional customer outcomes. I bring an extensive background in designing and executing innovative training programs and nurturing meaningful relationships that translate into concrete customer success.I consider myself a problem-solver at heart. Leveraging my skills in data analysis, process improvement, and documentation, I've managed to bring significant enhancements to operational efficiencies.I've always been passionate about demystifying technical processes for non-technical audiences. In my current role at NetEdge VR, I've developed comprehensive training programs using VR, empowering our airline grounds crew customers to operate equipment safely and effectively. In doing so, I've played an instrumental role in driving customer success and establishing our company as an industry leader.Beyond my technical skills, I pride myself on my relationship management abilities. Be it collaborating with programmers to develop client feedback systems or coordinating customer service teams for optimal satisfaction, I've consistently worked towards delivering a seamless and gratifying customer experience.On a personal note, I'm a Baylor University graduate with a degree in Business Administration, specializing in Management & Management Information Systems, and a Certified Scrum Master. I believe in constant learning and evolution to keep pace with the rapidly evolving tech landscape.
Listed skills include Sql, Microsoft Sql Server, Project Management, Analysis, and 5 others.
