Ashlee Bryant Email & Phone Number

• Partner with sales to foster a strong relationship with FaceFirst customers • This role includes onboarding, implementation, training, adoption, retention, and customer CSAT activities • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services. • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the product, marketing and services team. • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings. • Maintain existing customer-success metrics and data as directed. • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both. • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals. • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables. • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings. • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement. • Work with sales and product teams to boost customer referrals and develop case studies.

Houston, Texas Area

I'm a creative powerhouse, specializing in developing comprehensive training programs in the field of virtual reality. My strategy involves a dynamic blend of extensive customer research, outreach, and arranging demonstrations. By continually refining our training curriculum, I ensure our airline ground crew clientele are equipped with the knowledge and skills for effective operations. I take pride in my instrumental role in driving customer success, a contribution that has significantly cemented our company's status as an industry leader.My mission is to create engaging, innovative experiences that foster strong relationships and steer customer success, all while maintaining our position at the forefront of the VR technology industry.

Houston, Texas Area

With Customer Success at the forefront of every decision, I helped a Fortune 500 client achieve critical KPIs while maintaining a high level of execution and user satisfaction. I was the backbone of technical implementations and support, steering the operations in a secure data center for a our client. My key role as the primary technical liaison fortified seamless operations and effective organization-wide communication. In my capacity as a Client Service Manager, I facilitated collaborations with programmers to develop and manage a robust feedback system, enabling swift response times and peak customer satisfaction. My responsibilities included managing a team of customer support personnel and ensuring smooth software implementations, managing a database of 22K customers, and streamlining operations based on customer feedback. My commitment to fostering successful on-boarding experiences has been key in ensuring the positive transition and successful adoption of our software across global representatives.