Ashlee Harbert Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Spearheaded a pilot project to implement AI-based customer interactions, leading to better identification of potential issues and proactive customer engagement.Conducted in house testing on various AI models to determine the most suitable for automating common customer inquiries.Collaborated with subject-matter experts across departments to ensure accurate and up-to-date information in the knowledge base.Utilized user feedback and analytics to identify gaps in the knowledge base and initiated content updates to address common pain points.Implemented a standardized template for knowledge base articles, enhancing consistency and readability across the platform.Collaborated with product development teams to ensure timely documentation updates for new features and releases, enhancing user adoption rates.

Madrid, Community Of Madrid, Spain

Lead a team of 8 specialists who support more than 15 countries and 5 languages in B2B and B2C.Evaluate and develop processes and workflows in the team.Address performance problems and coordinate with HR.Collaborate with other Customer Care Managers to improve strategies and share strategic methods.Hold fortnightly 1:1's with all team members to provide performance feedback and coaching.Ensure each team member has adequate training and access to required resources.Coordinate with members of the product and tech team to assure up to date knowledge of our platform.Create an encouraging remote work culture for all team members.Develop and maintain summer holidays and working hours schedules.Assistance in hiring and training new employees and organizing their onboarding schedule.

Madrid, Madrid, Spain

B2B - onboarding of new sports venues via CRM platform.B2B – face to face video training on CRM platform.B2B – follow up technical support for CRM platform and application.Hosting monthly webinars for partnered sports venues.Managing incoming support tickets via chat platform.Gathering data for support tickets and managing reports and feedback.B2C – direct support for the application via Postman and SaaS platform.B2C – problem solving with IT team on application issues.Training internal staff members.Recruitment of new staff members for the support team.

Madrid, Madrid, Spain

Coordinating payment of our incoming invoices, petty cash and credit card transactions with our external accountant.Supporting sales through the creation of invoices and processing sales and payments paperwork.Supporting the General Manager in payroll activities.Secretarial work for the General Manager.Office supply orders and coordinating with our vendors and suppliers.Supporting and assisting members of our operations and events department when needed.Supporting operations and the events departments at events. Sourcing and negotiating with hotels for events.Filing and clerical duties.Updating and maintaining the customer database. Management of company social media profiles. Analyzing and input of data from conference evaluations.

Melbourne, Australia

Provision of administrative support to senior leadership team, inclusive of diary management, expense reconciliation, meeting minutes and other ad hoc administrative tasks.Greeting internal and external stakeholders.Coordination of boardroom bookings and catering.Assisting with event management.Implementation and roll out of new policies and procedures. Pharmacy fleet management.Receiving and directing all enquiries via the online platform and managing customer queries in a timely manner.Assisting with recruitment.Extensive travel bookings for all Australian employees.Daily upkeep of the office.Receiving and directing phone inquiries.Management of internal contact lists.Collating incident reports for all Australian Pharmacies.Management of Cabcharge’s.

Dandenong South, Victoria, Australia

Management of all travel bookings for the South Business Units.Provide additional EA support to the CEO.Managing the South BU switchboard. Service reporting for hire fleet.Adhoc administration duties.Management of temporary employees for selected Coates Hire branches.Raising and receipting of Purchase Orders in Baseplan.Creation of the quarterly newsletter.Booking and maintaining bookings for meeting/training rooms and ordering catering accordingly.

Chadstone, Victoria, Australia

Register and cash flow manageability.Maximise sales and profit for a high volume store.Implement team strategies to achieve exceptional customer service and sales.Provide health, wellness and product advice to members of the community.Assisting with rosters for casual staff members.Organising daily banking and settling for end of day.Achieve budgeted sales and continue sustained growth.Provide a safe environment for team members and customers.Stock management: orders and processing deliveries, invoicing.Merchandising

Port Melbourne, Victoria, Australia

Data entry.Managing a high volume of incoming calls.Establishing and maintaining relationships with customers via phone.Customer service/internal sales.Sales reporting.General administrative tasks.

Dandenong, Victoria, Australia

Reception duties. Meet and greet all guests, supply refreshments.General administration duties: Filing, scanning, photocopy, emails. Daily use of computers and company databases.Debt collection.Managing inbound and outbound telephone calls.Gaining and maintaining relationships with suppliers.Organising and submitting quotations.Opening and closing of reception.Stationary orders and equipment maintenance.Data entry.

Melbourne, Australia

Reception duties. Meet and greet all guests, supply refreshments.General administration duties: Filing, scanning, photocopy, emails.Managing inbound and outbound telephone calls and scheduling jobs across Victoria. Supervision of all jobs requiring spare parts.Organising and submitting quotations.Ordering and maintaining spare parts for 5 technician’s truck stock.Attending to all aspects of orders – raising, receiving and allocating.Gaining and maintaining relationships with suppliers.Successfully dealing with customer enquiries and complaints.Data entry.Stationary orders.

Certificate Iv Customer Contact

Diploma Of Health Science

Certificate Iii & Iv Fitness

Certificate Iv In Business Administration, Business Administration And Management, General