Ashlee Harbert Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Spearheaded a pilot project to implement AI-based customer interactions, leading to better identification of potential issues and proactive customer engagement.Conducted in house testing on various AI models to determine the most suitable for automating common customer inquiries.Collaborated with subject-matter experts across departments to ensure accurate.

Madrid, Community Of Madrid, Spain

Lead a team of 8 specialists who support more than 15 countries and 5 languages in B2B and B2C.Evaluate and develop processes and workflows in the team.Address performance problems and coordinate with HR.Collaborate with other Customer Care Managers to improve strategies and share strategic methods.Hold fortnightly 1:1's with all team members to provide.

Madrid, Madrid, Spain

B2B - onboarding of new sports venues via CRM platform.B2B – face to face video training on CRM platform.B2B – follow up technical support for CRM platform and application.Hosting monthly webinars for partnered sports venues.Managing incoming support tickets via chat platform.Gathering data for support tickets and managing reports and feedback.B2C – direct.

Madrid, Madrid, Spain

Coordinating payment of our incoming invoices, petty cash and credit card transactions with our external accountant.Supporting sales through the creation of invoices and processing sales and payments paperwork.Supporting the General Manager in payroll activities.Secretarial work for the General Manager.Office supply orders and coordinating with our vendors.

Melbourne, Australia

Provision of administrative support to senior leadership team, inclusive of diary management, expense reconciliation, meeting minutes and other ad hoc administrative tasks.Greeting internal and external stakeholders.Coordination of boardroom bookings and catering.Assisting with event management.Implementation and roll out of new policies and procedures..

Dandenong South, Victoria, Australia

Management of all travel bookings for the South Business Units.Provide additional EA support to the CEO.Managing the South BU switchboard. Service reporting for hire fleet.Adhoc administration duties.Management of temporary employees for selected Coates Hire branches.Raising and receipting of Purchase Orders in Baseplan.Creation of the quarterly.

Chadstone, Victoria, Australia

Register and cash flow manageability.Maximise sales and profit for a high volume store.Implement team strategies to achieve exceptional customer service and sales.Provide health, wellness and product advice to members of the community.Assisting with rosters for casual staff members.Organising daily banking and settling for end of day.Achieve budgeted sales.

Port Melbourne, Victoria, Australia

Data entry.Managing a high volume of incoming calls.Establishing and maintaining relationships with customers via phone.Customer service/internal sales.Sales reporting.General administrative tasks.

Dandenong, Victoria, Australia

Reception duties. Meet and greet all guests, supply refreshments.General administration duties: Filing, scanning, photocopy, emails. Daily use of computers and company databases.Debt collection.Managing inbound and outbound telephone calls.Gaining and maintaining relationships with suppliers.Organising and submitting quotations.Opening and closing of.

Melbourne, Australia

Reception duties. Meet and greet all guests, supply refreshments.General administration duties: Filing, scanning, photocopy, emails.Managing inbound and outbound telephone calls and scheduling jobs across Victoria. Supervision of all jobs requiring spare parts.Organising and submitting quotations.Ordering and maintaining spare parts for 5 technician’s.

Certificate Iv Customer Contact

Diploma Of Health Science

Certificate Iii & Iv Fitness

Certificate Iv In Business Administration, Business Administration And Management, General