Ashlee Thomas
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Ashlee Thomas Email & Phone Number

Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst at WestJet
Location: Calgary, Alberta, Canada 8 work roles 1 school
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Current company
Role
Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst
Location
Calgary, Alberta, Canada
Company size

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Ashlee Thomas is listed as Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst at WestJet, a company with 6408 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Ashlee Thomas.

Ashlee Thomas previously worked as Director Strategic Insights and Portfolio Management (Experience Management) at Westjet and Director (Head of) Research & Brand Strategy at Shaw Communications. Ashlee Thomas holds Bachelor Of Commerce (With Distinction), General Management, (Gpa: 3.68/4.0) from The University Of Lethbridge.

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WestJet

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About Ashlee Thomas

Ashlee Thomas is a Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst at WestJet. She is proficient in English and French. Colleagues describe her as "I worked with Ashlee as a colleague and business partner for almost ten years at Shaw and during that time I had the distinct pleasure of witnessing in action her passion for excellence in everything she touches. Her strategic vision, versatile experience, expansive skill set, and very acute attention to detail made working and partnering with her easy, prosperous, and continuously evolving into something better. Ashlee always seeks to understand completely her impact to any deliverable and works efficiently to integrate her knowledge to not only complete the ask but make improvements to ensure future success. Ashlee was also a proven source for solving challenges, within or outside her job scope, and could always provide helpful perspective and most often trustworthy solutions. In addition to her exceptional professional talents, Ashlee is an absolutely delightful person, fun to work with and a champion to everyone around her. I feel extremely lucky to be in her orbit and would love to work alongside her again." and "Ashlee is an exceptional senior leader with best-in-class experience in market and consumer research, brand strategy and brand performance. It was a pleasure collaborating with her over my years at Shaw. Her ability to provide key, timely and relevant research insights supported a series of successful go-to-market initiatives. She successfully developed and deployed a comprehensive voice-of-the-customer program that was widely adopted and utilized across the business to improve customer experience and drive process efficiencies. She effectively led a team of research and insight professionals and is an incredible advocate for supporting women in leadership and driving positive social change in the business. I would consider myself fortunate to have the opportunity to work with her again."

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WestJet
Westjet
Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst
calgary, alberta, canada
Website
Employees
6408
AeroLeads page
8 roles · 22 years

Ashlee Thomas work experience

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Director Strategic Insights And Portfolio Management (Experience Management)

Current

Calgary, Alberta, Canada

As Director of Strategic Insights and Portfolio Management in the Experience Management team at WestJet, I lead the development and execution of enterprise-wide customer experience insights and strategies to drive significant growth across the business. My role focuses on understanding and amplifying the voice of the customer through quantitative and.

Nov 2023 - Present

Director (Head Of) Research & Brand Strategy

Calgary, Canada Area

Led high-performing strategic insights team, reporting directly to the President. Responsible for all market research and competitive benchmarking efforts.Identified emerging issues and trends, analyzed their impact on business lines, and translated findings into actionable strategies.Established and monitored brand, advertising, product and customer.

Sep 2019 - Jul 2023

Director Research & Insights

Calgary, Canada Area

Responsible for all research practices across the organization enabling a deeper understanding of the market, competitors and customer/employee experiences.Established Shawโ€™s in-house employee listening program PeoplePulse. Strategies developed out of the insights led to an improvement in Employee NPS (eNPS) of 15 pts. in the first 18 months.Provided a.

Apr 2017 - Sep 2019

Marketing Research & Digital Analytics Manager

Research and analytics expertise leveraged and selected to establish the organizationโ€™s first integrated research and digital analytics team; the team provided cross-organizational market research insights along with digital marketing and website analytics across all online properties.Established two online customer insight communities comprised of over.

Jul 2014 - Apr 2017

Customer Information Manager

Analyzed and interpreted operational, campaign and point of sales data to determine fact based recommendations to support achievement of sales and marketing objectives. Key account responsibilities included Safeway, Save-On, Co-op, Metro Ontario, Metro Quebec,Earls, Joeys, A&W, White Spot, Keg, Macs, & 7/Eleven.Conducted market research and analyzed.

Apr 2008 - Jul 2014

Trade Marketing Manager

Built extensive brand strategies by account and worked closely with Key Account Managers to execute against.Responsible for all account promotions including developing point-of-sale, advertising creative, coordinating product demonstrations and organizing prizing for major promotions.Utilized data analysis to develop action plans for Key Account Managers.

2007 - 2008 ~1 yr

Insights Manager

2005 - 2007 ~2 yrs

Analyst

Analyzed and tracked sales in order to make decisions on product assortment and product placement across all Safeway stores.Responsible for the creation and maintenance of shelving principles and design across key categories.Supported Category Managers regarding introduction and placement of new products, utilizing market trends to determine which products.

2004 - 2005 ~1 yr
Team & coworkers

Colleagues at WestJet

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1 education record

Ashlee Thomas education

FAQ

Frequently asked questions about Ashlee Thomas

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What company does Ashlee Thomas work for?

Ashlee Thomas works for WestJet.

What is Ashlee Thomas's role at WestJet?

Ashlee Thomas is listed as Business Strategist | Research & Insights Expert | Passionate Leader | Customer Experience Enthusiast | Brand Builder | D&I Champion | Change Catalyst at WestJet.

Where is Ashlee Thomas based?

Ashlee Thomas is based in Calgary, Alberta, Canada while working with WestJet.

What companies has Ashlee Thomas worked for?

Ashlee Thomas has worked for Westjet, Shaw Communications, Mccain Foods, Hj Heinz, and Safeway.

Who are Ashlee Thomas's colleagues at WestJet?

Ashlee Thomas's colleagues at WestJet include Abhash Rajbhandari, Forest Huth, Lynne Fulford, Lorrie Maffret, and Diane Oliveira.

How can I contact Ashlee Thomas?

You can use AeroLeads to view verified contact signals for Ashlee Thomas at WestJet, including work email, phone, and LinkedIn data when available.

What schools did Ashlee Thomas attend?

Ashlee Thomas holds Bachelor Of Commerce (With Distinction), General Management, (Gpa: 3.68/4.0) from The University Of Lethbridge.

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