Ashlee Swanson Email & Phone Number

Brisbane, Queensland, Australia

As the Data#3 Engagement Specialist, I am responsible for leading the engagement and delivery of internal recruitment assignments for the Data#3 Technology Services Business. This includes Data#3 Professional Services, Data#3 Managed Services and Data#3 Managed Field Services.Key Responsibilities:◾️ Lead the engagement and delivery of internal contract recruitment assignments for Data#3.◾️ Consistent stakeholder engagement with the wider Data#3 business to identify requirements.◾️ Thorough and professional candidate search, qualification, interviewing, reference checking and feedback.◾️ Management and continual updating of candidate and client information.◾️ Timely and accurate delivery across of opportunities.◾️ Manage candidate and contractors ensuring positive experience satisfaction.◾️ Provide Consultant-level advice to internal managers/representatives around skill-sets in the market and candidate rate expectations in line with market trends.◾️ Demonstrate a creativity in developing programs and methods of engagement for skills needed across the business.◾️ Collaborate closely with HR, the business line managers and the Recruitment team to ensure the best cross-functional outcomes for the business.◾️ Negotiation of new contracts and management of existing contracts with clients and candidates.◾️ Ability to prioritise key deliverables under deadline pressures.◾️ Prepare and ensure the timely delivery of forecasts and reports as required.◾️ Identify and maximize business opportunities for new and existing customers.◾️ Ensuring engagements are consistent and aligned with legislation relevant to each state, and that engagements are represented under the correct award and rate.

Toowong, Queensland, Australia

Data#3 is an ASX listed cloud computing and ICT solutions provider, recognised as one of the enterprise resellers in Australia. Data#3 specialises in providing contract and permanent IT recruitment, and staff augmentation services across a range of industries.

Brisbane, Australia

Specialising in IT Project Services, Delivery and Transformation, I built relationships with individuals responsible for running exciting end-to-end projects, both in the private and public sectors.

Brisbane, Australia

Robert Walters is one of the world's leading specialist professional recruitment agencies spanning 58 offices in 28 countries. Using a flexible approach to recruitment, we are committed to matching client needs to candidate aspirations to create mutual benefit for both.

Brisbane, Australia

Client-side:Hiley Respected Group (HRG) is a recruitment business servicing the Professional Services sector. We work in Technology, Finance & Accounting, Sales & Marketing, and Office Support.We work with our wonderful clients to support them with recruitment of talent in the tech industry. From digital marketers to software developers - we cover it all! Which is awesome for me because I get to meet some amazing individuals doing some extraordinary stuff. Candidate-side: We endeavour to build meaningful relationships that go beyond the recruitment process. Unfortunately for my candidates, they can't get rid of me after placement. From checking in and having a chat over coffee and cupcakes, to keeping updated on spoilers of The Walking Dead. We ensure that the experience for candidates of going into a new role is as enriching and supported as it should be!

Chermside

Chermside

As a Business Expert, I introduced Apple solutions, technology and services to small, medium and large business customers across Australia. I spent time both on the sales floor and behind the scenes; meeting with first-time and existing business customers, learning their unique needs. My daily business responsibilities included;◾️ Account Management: building customer relationships◾️ Customer Engagement: lead follow-ups◾️ Managing Team Engagement (e.g. Customer engagement, business revenue)◾️ Providing individual coaching and feedback to a retail team of 140+ people◾️ Supporting with & recommending MDM solutions◾️ Establishing Device Enrolment Program's (DEP) for bulk management of devices◾️ Supporting with procurement of product on all scales ◾️ Establishing strategies for technology deployment & implementation◾️ Representing a global brand known for exceptional customer service & quality productsAnd in Education;◾️ In-person and over the phone Education Briefings◾️ Implementing strategic deployment strategies of technology◾️ Supporting with and recommending MDM solutions◾️ Establishing DEP to manage their devices◾️ Nurturing the relationship between  and Education QLD through consistent partnership ◾️ In-depth understanding of school curriculums and change adversity ◾️ Extensive knowledge of the education community at large◾️ Building relationships with decision-makers to provide ongoing support By engaging customers to think about the possibilities of Apple technology in their businesses, I helped to build success — not only for my team, but for our customers as well.

Chermside

As a Technical Specialist, my role was to ensure a high level of customer service and repairing relationships between customers, their products and the Apple brand. Oh, and fixing things. Before the reservation system went automatic, I spent most of my time in the "Match-up" role which played an integral role in ensuring efficiency and management of the Genius Bar.Key responsibilities:◾️ Prioritisation of appointments◾️ Ensuring efficiency with optimal session durations◾️ Solving problems and fixing devices◾️ Managing communication through all areas of the store◾️ Mentoring and training new team members◾️ Handling customer escalations◾️ Being a sound board for understandable frustrations◾️ Repairing relationships

Chermside

As a Specialist, my role was to ensure a high level of customer service and offering complete solutions. Key Responsibilities:◾️ Mentoring the team ◾️ Training and development of new and existing staff◾️ Measuring and exceeding store goals and KPI's◾️ Offering 'all of Apple'With a specific focus on the Carrier space, I was a mentor, trainer and advocate to my team and customers on telco solutions for Telstra, Optus and Vodafone through Apple Retail. Key Responsibilities:◾️ Administration and escalations◾️ Order processing◾️ Process and solution training◾️ The 'go-to' for carrier issues/options◾️ Leading the space through product launches◾️ Management of the space◾️ Creating and structuring learning/training materials◾️ Liaising with Carrier representatives

Brisbane, Australia

Bachelor Of Business, Human Resources

High School Diploma