Ashleigh Mitchell Email & Phone Number

In my current role, I am the key contact for the Supplier Management Teams at a number of High Street banks across various areas. I am proud of the relationships I have built over many years supporting our clients and I have become someone who they trust and can rely on. I know what it takes to be a good supplier and have gone above and beyond to continue to gain the trust and reassurance of those I work with. A key part of my role is ensuring that our clients’ customers are treated fairly, and that we are providing the correct customer outcomes at all times. This involves overseeing account reviews, journey audits, calibration sessions and overseeing remedial action and colleague feedback. I also scrutinize MI to ensure that customers are being managed correctly in terms of all applicable regulations.My role has recently developed to proving support to the Directors of the company in the preparation of new contract tenders and I have worked closely with senior stakeholders to oversee a number of significant projects. Within these time-critical projects I am required to work closely with all relevant stakeholders to ensure that tasks are completed on time and that all relevant legislation is adhered to. These projects and tenders require me to act with confidentiality around commercially sensitive information and have significantly advanced my skills in organisation, time management and presentation skills. I proudly ensure that customers are key to all decisions we make as a business and I feel confident to constructively challenge when things aren’t right. I have also assisted in creating departmental work procedures, amending company letters to ensure they adhere to all regulatory requirements and ensuring that information within our company policies also remains accurate. I also have experience of re-writing company letters to ensure that they adhere to Plain English and TCF standardsI am a mum, amateur hiker, even more amateur cook, Weakest Link winner (2010) and I write poetry (sometimes).

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  Client Development Liaison

  Moorcroft Debt Recovery Limited

  Sep 2011 - Present

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  Lancaster University

  English Literature