Led communications for our business partners in HR, Global Transformation Office and Global Retail Markets (Product) — working with employees in 11 countries and across 7 languages. Focused on building Sr. Leadership trust through transparent communications and highlighting the employee experience. Helped leaders communicate through change keeping the focus on employee engagement. Offered creative solutions to communications needs — stories-style videos, new blog formats, catchy titles for email… Acted as trusted advisor to leaders; including, Chief Talent Officer, Regional Talent Officer, Chief Transformation Officer, Chief Product Officer for East Region, Sr. Manager for Economics, and more.

Responsible for distribution of internal communication content by independently researching, conducting interviews, writing, editing and producing multimedia materials, including but not limited to intranet content, recurring newsletters and news articles. Consulted on a variety of special projects. Worked across National Insurance, Business Insurance and corporate groups to ensure we were providing the most up-to-date information in a one-stop-shopping format. -built the intranet, including building page content and monitoring/updating content to ensure information is current and relevant. -Had regular proactive and reactive contact with business personnel and recommends internal communications solutions to meet business objectives -Evaluated effectiveness of communication programs through analysis of responses and/or readership -Identified areas for process improvement; presents, recommends and executes resolutions as necessary -Performed project management duties related to recurring communications including planning, tracking deliverables, and recommending modifications based on analysis -As requested, managed moderate to highly complex projects designed to improve the quality of internal communications and related materials, processes or controls; may be asked to participate on cross-functional project teams or committees related to internal communications

Primary owner and project manager for moderately complex marketing programsWorked directly with President and Distribution Vice President to accomplish business goals and share those with employees through various mediums Developed concepts for marketing communication projects and helped bring them to life Partnered with internal stakeholders to develop marketing communication projects to support overall business objectivesProduced internal and external communications for Southeast RegionMeasured effectiveness of assigned programsUtilized a variety of media to to develop and supply internal and external stakeholders with materialsManages social media programs for region/company

Responsible for internal and external communications in various formats, including print and electronic. Maintained updated collateral and ensures correct usage of logo and branding. Wrote speeches for various senior staff, as well as formatted presentations and assisted with presenting. Updated internal sites including Intranet & SharePoint, as well as external sites with communications for agents, and managed all social media platforms for the company. Also responsible for occasional event planning and promotional activities.

Handled a full case load while mentoring new hires, leading office newsletter committee and facilitating weekly meetings within the office. Assisted manager with tasks and projects as needed and created several initiatives that were implemented within the office to assist with recognition of employees and work/life balance. Gathered all newsletter materials from committee, formatted and edited newsletter on a monthly basis. Utilized organization and multi-tasking skills in the fast-paced job environment.