Ashleigh Hoszowski Email & Phone Number

Ontario, Canada

Burlington, Ontario

o Managed 15 employees with varying responsibilities including: scheduling staff to ensure appropriate coverage, ongoing performance reviews, employee development opportunitieso Recruited employees using various methods based on job descriptions and ensured a proper company fit with prospective employeeso Followed company policies and employment standards in regards to interviewing, hiring and training procedures o When required, utilized disciplinary policies up to and including additional training and support, and terminationo Forecasted daily restaurant volume and ensured adequate staffing levels and food product availabilityo Created and monitored action plans with staff to both ensure monthly inventory control and minimal food wasteo Successfully implemented 1 entire new menu within 2 new months of becoming the Kitchen Manager; also implemented a large menu change within 4 months of becoming Kitchen Manager; responsible to ensure employees received training to launch these initiativeso Regularly utilized communication strategies such as visual presentations, written material and verbal communication to support staff in the launch of new initiatives

Etobicoke, Ontario

o Managed 35 employees with varying responsibilities including scheduling staff, performance reviews, and provided employee development trainingo Conducted screening, interviews, and job offers for all functions within the restaurant and ensured timely communication with candidates during the processo Prepared new hire packages for orientationso Proactively managed staff across all operations with a focus on exceptional guest service per company policieso Organized and conducted sales seminars to increase employee product knowledgeo Provided opportunities for staff to identify strategies to achieve personal and company goalso Handled all customers/guests professionally and immediately, ensuring a successful resolution to any issues raised

Oakville, Ontario

o Managed 15 employees including scheduling, performance reviews, employee developmento Actively sought out high performing employees to offer promotions to new positions, as well as cross trained employees to ensure all staffing levels were filledo Conducted screening, interviews, and job offers for all functions within the restaurant and ensured timely communication with candidates during the processo Responsible for weekly and monthly inventory control of liquor and bar supplieso Consistently kept wine, beer and liquor cost below the company average o Interviewed and hired staff for all functions; created training paths to ensure success throughout trainingo Ensured a balance between labour costs and delivering guest services

Oakville, Ontario

o Managed 35 employees with varying responsibilities including scheduling staff, performance reviews, and provided employee development trainingo Conducted screening, interviews, and job offers for all functions within the restaurant and ensured timely communication with candidates during the processo Prepared new hire packages for orientationso Proactively managed staff across all operations with a focus on exceptional guest service per company policieso Organized and conducted sales seminars to increase employee product knowledgeo Provided opportunities for staff to identify strategies to achieve personal and company goalso Handled all customers/guests professionally and immediately, ensuring a successful resolution to any issues raised

Oakville, Ontario

Server:o Trained new staff to enhance customer experience based on The Keg’s corporate goalso Provided suggestive selling training to employees to increase profito Offered excellent guest service on a nightly basis, anticipating their needs before requestedo Continued side duties throughout evening to maintain organization and cleanlinessShift Manager: o Promoted to position within 3 months of initial hireo Monitored service to ensure standards are being met or exceededo Effective written and/or verbal communication to management team regarding complaints, or guest inquirieso Ensured shutdown of the restaurant, completion of nightly paperwork, and secure lockup of monies and credit transactions

Oakville, Ontario

o Served food and beverages to customers in a timely matter, often handling above average number of tables at one timeo Resolved customer complaints and/or problems quickly and efficientlyo Trained new staff on their job function and computer systemo Provided detailed inventory counts on a regular basis

Pre Apprenticeship, Electrician

Bachelor Of Human Resources And Labour Relations, Human Resources And Labour Relations

Business Administration: Human Resource Management, Human Resources

Courses Included: - Organizational Behaviour - Human Resource Management - Recruitment and Selection - Employment Law - Communication.

Ossd

Pre Apprenticeship, Electrician