Ashleigh Heffer Email & Phone Number

Remote

United Kingdom

• Complete daily money transactions (Cash, Faster payments, CHAPS, BACS)• Exceed my KPI objectives in helping customers with their retail banking needs • Generate leads for financial advisor to sell banking, savings, lending and insurance products • Customer Engagement Champion and Digital Champion • Manage diary for financial advisor • Manage customer expectations and building relationships to maximise sales and customer retention • Accurately follow processes and procedures relating to GDPR and AML • Monitor and generate fantastic feedback on customer satisfaction surveys • Resolve complaints • Process bereavement and power of attorney paperwork • Responsible for reclaiming fraudulent card payments • Complete all fire safety duties and panic alarm security • Responsible for all work orders and maintenance of branch • Participate in and coach team meetings • Attend training courses in relation to vulnerable customers, GDPR and customer service • Travel to meetings and attend conferences. Deputised at other branches.• Commuted to London Branches regularly to cover sickness

Chatham, England, United Kingdom

The Pier is a large pub that has a bar and restaurant and is directly in front of the sea front in Upnor Rochester. They offer a wide food menu and drinks menu and host seasonal events. • Fully trained in Barista coffee• Fully trained in serving alcoholic and non-alcoholic drinks • Completed customers food orders and cascaded this to the kitchen • Presented and completed customers’ orders and bills • Completed weekly stock take for the kitchen • Ensured the Restaurant and service areas were clean and presentable • In charge of the bookings and seat allocation • Trained staff members • Assisted with events and large parties • Resolving customer complaints

Diploma, Hospitality, Pass

• Edexcel level 2 NVQ diploma in food and Beverage service PASS - Hit Training Ltd • Edexcel level 2 certificate in hospitality.

High School Diploma, Hospitality, Pass

• Level 2 BTEC Diploma in Hospitality PASS - Chapter Secondary School Rochester, Kent