Nabeel Hamid Email & Phone Number

• Meticulously writing and articulating account discrepancies and Submitting Suspicious Activity Reports (SARS Form) to the National Crime Agency (NCA). • Independently managing and assessing risk appetite. • • Transactional monitoring - Reviewing transactional activity and making decisions regarding the banks relationship with the customer and assessing risk. • Working with indemnities and communication with external banks in regards to fraud claims. • Investigating… Show more • Meticulously writing and articulating account discrepancies and Submitting Suspicious Activity Reports (SARS Form) to the National Crime Agency (NCA). • Independently managing and assessing risk appetite. • • Transactional monitoring - Reviewing transactional activity and making decisions regarding the banks relationship with the customer and assessing risk. • Working with indemnities and communication with external banks in regards to fraud claims. • Investigating complex fraud cases and making decisions regarding customer account activity. • Enthusiastically and empathetically handling queries from customers. • Assisting fellow colleagues with queries in regards to complex cases and providing additional support when required. • investigating PEP and Negative News alerts whilst liaising with stakeholders to determine whether the banking relationship should continue. Show less

Glasgow, Scotland, United Kingdom

• Using root cause analysis when investigating complex fraud cases.• Reviewing fraud cases to ensure correct protocols have been followed and appropriate actions taken.• Managing workload demands by delegating tasks to the wider team.• Training individuals on particular tasks and mentoring colleagues.• Reviewing and investigating fraud claims ensuring that telephone agents have followed the correct protocols.• Completing account reviews for customers that have received… Show more • Using root cause analysis when investigating complex fraud cases.• Reviewing fraud cases to ensure correct protocols have been followed and appropriate actions taken.• Managing workload demands by delegating tasks to the wider team.• Training individuals on particular tasks and mentoring colleagues.• Reviewing and investigating fraud claims ensuring that telephone agents have followed the correct protocols.• Completing account reviews for customers that have received fraudulent funds.• Preparing reports for stakeholders to review in cases of high value fraud.• Organising release of customer information for data subject access requests.• Reviewing high value CHAPS payments for Lloyds, Halifax and Bank of Scotland and undertaking appropriate fraud checks.• Handling indemnities via call and email to external banks to secure fraudulent funds and arrange retrieval of funds.• Supporting telephone agents during peak times. Show less

Glasgow, Scotland, United Kingdom

• Dealt with fraud operation inbound calls and identified fraudulent calls.• Verified customers using appropriate verification methods.• Used effective funnel and open questioning to obtain details about a fraud/scam. • Investigated referred transactions using a range of systems and critical thinking to substantiate fraud claims. • Reviewed, worked through and resolved cases where payments were referred for security checks.• Secured and restored customer’s bank accounts… Show more • Dealt with fraud operation inbound calls and identified fraudulent calls.• Verified customers using appropriate verification methods.• Used effective funnel and open questioning to obtain details about a fraud/scam. • Investigated referred transactions using a range of systems and critical thinking to substantiate fraud claims. • Reviewed, worked through and resolved cases where payments were referred for security checks.• Secured and restored customer’s bank accounts where accounts had been compromised.• Raised and resolved complaints at first point of contact and confidently restored customer relationships.• Provided an understanding, friendly and helpful professional service to our customers.• Trained new colleagues that had joined the department.• Dealt with customers empathetically and raised cases for victims where deemed appropriate.• Consistently exceeded personal telephony metrics targets and therefore considerately contributed to team targets Show less

This was a temporary contract position and I was working in Lloyds Banking Group contact centre but was contracted via Search Consultancy• Successfully and sensitively dealt with inbound customer queries and handled payments.• Answered calls confidently, assisting people with their day to day banking needs and provided transactional infor-mation.• Handled complex enquiries which required me to work independently using my knowledge and problem solving skills. • Worked… Show more This was a temporary contract position and I was working in Lloyds Banking Group contact centre but was contracted via Search Consultancy• Successfully and sensitively dealt with inbound customer queries and handled payments.• Answered calls confidently, assisting people with their day to day banking needs and provided transactional infor-mation.• Handled complex enquiries which required me to work independently using my knowledge and problem solving skills. • Worked productively as part of a team to meet targets and successfully met personal targets. • Empathetically dealt with vulnerable customers and customers in financial difficulty.• Used my own initiative when it came to helping customers with their charges, coming to a decision with the customer on how best to prevent being charged in the future.• Increased my knowledge of the roles of financial institutions in the banking industry• Learned about different products offered by the institution and shared knowledge with customers.• Successfully referred customers to the appropriate departments if interested in different products offered by the company. Show less

Glasgow, Scotland, United Kingdom

• Consulted with customers about our products and services.• Handled bookings for weddings and social functions.• Advised patrons on packages available with the company and advised on the best deal.• Dealt with the financial side of the business, negotiating deals and ensuring payments were made on time.• Organised and ensured all sound equipment was in prime condition.• Worked behind the scenes to set up media equipment and sound check before events.

Hq , Hnc & Hnd, Sound Production, Pass

Standard Grade, Standard Grade, Pass - See Below

Activities and Societies: 2 Physic 2 Chemistry 2 Admin 3 Maths 3 Modern Studies 3 Music 4 English B French