Nabeel Hamid Email & Phone Number

• Meticulously writing and articulating account discrepancies and Submitting Suspicious Activity Reports (SARS Form) to the National Crime Agency (NCA).
• Independently managing and assessing risk appetite.
• Transactional monitoring - Reviewing transactional activity and making decisions regarding the banks relationship with the customer and assessing risk.
• Working with indemnities and communication with external banks in regards to fraud claims.
• Investigating… Show more
• Investigating complex fraud cases and making decisions regarding customer account activity.

Glasgow, Scotland, United Kingdom

• Using root cause analysis when investigating complex fraud cases.
• Reviewing fraud cases to ensure correct protocols have been followed and appropriate actions taken.
• Managing workload demands by delegating tasks to the wider team.
• Training individuals on particular tasks and mentoring colleagues.
• Reviewing and investigating fraud claims ensuring that telephone agents have followed the correct protocols.
• Completing account reviews for customers that have received… Show more

Glasgow, Scotland, United Kingdom

• Dealt with fraud operation inbound calls and identified fraudulent calls.
• Verified customers using appropriate verification methods.
• Used effective funnel and open questioning to obtain details about a fraud/scam.
• Investigated referred transactions using a range of systems and critical thinking to substantiate fraud claims.
• Reviewed, worked through and resolved cases where payments were referred for security checks.
• Secured and restored customer’s bank accounts… Show more

• This was a temporary contract position and I was working in Lloyds Banking Group contact centre but was contracted via Search Consultancy
• Successfully and sensitively dealt with inbound customer queries and handled payments.
• Answered calls confidently, assisting people with their day to day banking needs and provided transactional infor-mation.
• Handled complex enquiries which required me to work independently using my knowledge and problem solving skills.
• Worked… Show more This was a temporary contract position and I was working in Lloyds Banking Group contact centre but was contracted via Search Consultancy
• Worked productively as part of a team to meet targets and successfully met personal targets.

Glasgow, Scotland, United Kingdom

• Consulted with customers about our products and services.
• Handled bookings for weddings and social functions.
• Advised patrons on packages available with the company and advised on the best deal.
• Dealt with the financial side of the business, negotiating deals and ensuring payments were made on time.
• Organised and ensured all sound equipment was in prime condition.
• Worked behind the scenes to set up media equipment and sound check before events.

Hq , Hnc & Hnd, Sound Production, Pass

Standard Grade, Standard Grade, Pass - See Below

Activities and Societies: 2 Physic 2 Chemistry 2 Admin 3 Maths 3 Modern Studies 3 Music 4 English B French