• Promote and recommend products, credit plans, and installation services matching the customer’s needs, while building relationships and generating sales leads.• Implemented a process to assist in maintaining order management sales that monitor stock and special orders for current sales and installations.• Follow up on generated leads by informing customers of current promotions to help drive sales.• Consistently exceed individual sales goals and department sales plan.• Assist customers by using multiple ordering systems to design and sell custom windows, doors, and trim, for installation services.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. • General administrative support: managed incoming calls & messages, responded promptly to emails, and greeted all guests with utmost professionalism and knowledgeable services. • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve any issues. • Learned and utilized specialty software and information systems to create customized, value savings quotes to Pro customers. • Exhibited high energy and professionalism when dealing with clients and staff. • Maintained a safe, clean, and organized store by streamlining daily operations and introducing new procedures. • Became mentor to provide training and guidance to new personnel regarding operating procedures and company services.

• Certified to deal table games, including Roulette, Blackjack, Baccarat, Three Card Poker, Mississippi Stud, and more.• Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation. • Promoted customer retention and satisfaction by greeting guests and encouraging a fun environment. • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently. • Maintained fast game pace by handling chips, cards, money, and gaming equipment.

Level 5 Main Administrative Activities Included:• Managed executive’s active calendar with appointments and travel; arranged complex and detailed travel plans, itineraries, and agendas for domestic and international; completed expense reports in a timely manner. • Supported and spearheaded crucial networking events, large-scale organization conferences, casual gatherings, and on/offsite training sessions.• Acquired, analyzed, and input data into intranet, spreadsheets, databases distribute confidential, sensitive data.• Practical foundation of administrative, computer and organizational skills; proficient user of MS Office (Word, Excel, PowerPoint, Outlook, Lotus Notes, Microsoft Exchange, and more). Type 75+ WPM.• Trained and familiarized new employees to the new work environment; issued computers, software, phones, business cards, accounts access, etc.

Main Materials Associate Activities Included: • Plan, order, and expedite materials through purchase orders in the Ariba system, while ensuring timely placement and delivery by monitoring the requests through standard processes.• Completed PO reconciliations to process invoices in the procurement system to ensure charges were properly applied.• Developed and implemented worksheets designed to record team data, spend, and other resources to achieve analytical goals.• Developed, managed, and maintained spreadsheets with spend data to ensure accurate data availability for managers and material leads.• Created documentation for the purchase/payment of suppliers or vendors; submitted, entered, and reconciled payments; collaborated with accounts payable and responded to inquires from payees.

Level 3 Main Administrative Activities Included:• Assistant to a purchasing director; provided travel coordination, managed day-to-day calendar, set-up conference calls, organized special events and team meetings, recorded and distributed meeting minutes.• Drafted meeting agendas, created PowerPoint presentations, supplied advanced materials, and executed follow-up meeting tasks.• Created a friendly, open environment to encourage and enhance communication between teams and organizations, fostering a sense of teamwork and collaboration.• Prioritized conflicting needs; handled matters expeditiously and followed-though on tasks to successful completion.• Actively participated in team and self-audits resulting in process improvements.• Developed a strong rapport within the department; established connections to produce answers, problem solve, and successfully execute responsibilities.