I lead a team of three to support each phase of the performance cycle, develop performanceobjectives, capture progress via data analytics, evaluate results, write and distribute regularcommunication, and provide learning opportunities for non-represented and union-represented employees. In addition, I provide targeted performance management processcommunication based on data analysis that enables managers to evaluate and measureindividual and team performance effectively and to optimize performance and productivity.Responsibilities include tracking data, metrics, stakeholders, risks, and mitigation strategies.I collaborate with cross-functional teams such as IT, Learning, Labor and Employee Relations,Compensation, and Customer Service & Communications. I help design and deliverorganization-wide performance management training for all levels of employees andmanagement. I create presentations and reference materials such as job aids, checklists, and FAQs and provide regular reporting to senior leadership. I regularly apprise Metro senior management regarding critical issues concerning the management and implementation of the performance management process, makerecommendations to senior management on key decision points, and seek guidance fromsenior management on critical issues. In addition, I ensure the alignment of strategies andprograms with organizational business operations and goals.I created the change management strategy and implementation for Metro's annual performance management evaluation process. The changestrategy included scheduled communication across multiple vehicles, corporate-widememos, newsletter articles, Yammer/Engage messages, and emails to impacted groups. Thestrategy also provided learning opportunities such as computer-based training, lunch andlearns, one-on-one, and white-glove sessions. Engagement activities included:• Facilitating panel discussions• Facilitating organization-wide information sessions for employees.

I supported the FDIC’s enterprise-wide IT and information protection initiatives by providing communications, training, and change management services for the Document Labeling program. All materials created adhered to 508 Compliance guidelines. Communications services: I drafted correspondence (i.e., global emails, targeted emails, and executive communications), prepared briefing materials, and tracking metrics. I developed and revised strategic communication plans for each initiative, assessed the effectiveness of communication efforts through feedback, and made adjustments as necessary. I also coordinated outreach activities, developed web page content, and planned events. Training services: I developed training materials (i.e., PowerPoint presentations, user guides, job aids, one-pagers, frequently asked questions (FAQs), and a training plan. I created scripts as well as recorded and edited tutorials using Camtasia software. In addition, I planned and developed content for web-based training such as the Annual Security and Privacy Awareness Training. Change Management services: I developed plans for managing change, resistance, and stakeholder management that include a register of key stakeholders and their level of engagement on a new change initiative. I facilitated focus groups for program pilot participants and gathered feedback to share with technical groups. In addition, I created a survey to gather information regarding awareness of document labeling from FDIC employees.

I led communication efforts to alert 9,000 FDIC employees to improved remote work options. My activities for this special project included drafting correspondence (i.e., global emails, targeted emails, and executive communication), preparing briefings, developing web page content and marketing materials, creating and updating user guides, job aids, and frequently asked questions (FAQs) in a two month time frame.

I led communication efforts for creating internal and external content, provided strategic communications expertise, and change management support. While at USAID, My tasks included assessing DIS communications activities for reach, effectiveness, and messaging; developing and implementing a DIS Communication plan; creating and delivering bi-monthly DIS updates via email to 500 stakeholders; coordinating meetings and webinars between DIS Team and 26 global USAID Missions; updating deliverables such as Fact Sheets, FAQs, and promotional materials as needed; creating surveys and conducting focus groups for DIS stakeholder groups to determine program effectiveness, risks, challenges, and provide recommendations. As DIS Communication POC, I collaborated daily with DIS product development and deployment teams for messaging to stakeholders, reviewed all communications deliverables for accuracy, consistency, and timeliness, and maintained the DIS website.

General Services Administration (GSA), Integrated Award Environment (IAE) I was the Communications Manager responsible for managing a team of three to create internal and external content (i.e., agency-wide emails, targeted emails, newsletters, and executive communications), provide strategic communications expertise and public relations advice. Additional responsibilities included developing and implementing the strategic communications plan to meet program objectives and a crisis communications plan and media training process. I was also responsible for creating and editing press releases, developing social media content for Facebook, Twitter, and YouTube, tracking social media metrics using Google Analytics, and providing internal and external event preparation and support services. In support of the communications team, I led daily check-ins with team members, offered quarterly performance reviews, and prepared weekly reports for senior leadership.

Department of Justice, United States Marshals Service (USMS) Financial Services Division, Procurement Austin Processing Center (APC) (2015 – 2016) – Business Analyst I provided business analysis and project management support for program strategy and outreach initiatives. I created and implemented standard operating procedures to be used by the Procurement APC team, including a Simplified Acquisition Workbook User Guide to streamline the procurement process. In addition, I developed an Orientation presentation for new Procurement APC team members and led monthly training for USMS districts that included agency policy and guidelines reviews.GSA USAccess HSPD-12 (2012 –2015) – Communications LeadI led the communication and training efforts of the USAccess PIV card program, including drafting correspondence (i.e., global emails, targeted emails, and executive communications), creating marketing materials (i.e., brochures, posters), developing and leading training, writing talking points, coordinating outreach activities, developing web page content, as well as creating and updating user guides, job aids, and frequently asked questions (FAQs). I provided communications support for pre-and post-meeting materials, coordinated meeting logistics, captured meeting minutes, and tracked action items through completion.

FAA Automated Surface Surveillance Capability (ASSC) (2010-2012) - Senior AnalystI was actively involved in planning and developing the Screening Information Request (SIR) to include all sections of the solicitation, developing the CDRLs and DIDs for program management, software, maintainability, reliability, safety, quality assurance, and environmental, occupational, safety and health. I prepared meeting materials (reports, presentations, and agendas) to discuss evaluation status and other items as needed. I collaborated closely with the Contracting Officer (CO) and wrote the Unsuccessful Offeror Letter, the Award Letter, the SF-30 form, the SF-33 form, and the business plan on behalf of the CO.

THE UNITED STATES COAST GUARD (USCG) – CG-85 FTSS PROGRAMI provided an accurate and timely delivery of performance work statements (PWS) and statements of work (SOW) as needed for various stakeholders within the USCG. In addition to writing PWSs and SOWs, I wrote and edited Quality Assurance Surveillance Plans (QASP), Determined Independent Government Cost Estimates (IGCE), and drafted acquisition plans. I also participated in technical evaluations and conducted market research. I identified potential acquisition challenges, provided mitigation strategies, and actively participated in requirements gathering meetings or conference calls for acquisition packages.

I was responsible for tracking securities traded by Jones Day employees to ensure there were no conflicts between the securities and the firm's clients.

I provided contracts analysis for the Department of Homeland Security US Visit program. I implemented the life-cycle of subcontracts between Accenture and five (5) subcontractors. I wrote, edited, and reviewed all Statements of Work (SOWs) and modifications, ensured pricing accuracy in the Independent Government Cost Estimates (IGCEs), and routinely prepared and distributed information regarding contract status CPSR compliance and modifications. I participated in contract negotiations and provided support as needed, and reviewed and evaluated contractor proposals. I worked closely with internal business units: Finance, Legal, Tax, etc., and the Procurement group to compare invoices and actual inventory. I performed task order close-out procedures as appropriate.

I was a researcher responsible for providing timely and accurate reporting for clients using SEC filings. I conducted due diligence for all brokers on the NASDAQ and NYSE which was a profit based service for the customers of GSI. Profits increased by 20% during the first year of service totaling $20,000.