Ashlei Williams Email & Phone Number

Jefferson City, Missouri, United States

- Oversee the Qualtrics Employee Experience platform - Build relationships and collaborate with cross-functional teams to measure the employee experience across their end-to-end journeys - Design and draft surveys, dashboards, and reporting - Setup and drive a methodology to ensure relevant information from team members is collected at each phase of the team member life cycle including but not limited to onboarding and exit surveys - Use data to implement, analyze and report on data and standards that define desired employee experience measurements and seek new and relevant industry measures to drive continuous improvement. - Collaborate with leadership, service owners, and other partners to design and implement surveys using tools like Qualtrics. - Support the survey management operating model to include survey standards, governance, survey performance, closed-loop model, and survey lifecycle. - Strategize and collaborate with stakeholders to design portals, platforms, surveys, training needs, and data collection/analysis approaches. - Oversee employee experience contract for the statewide enterprise of survey results.

Jefferson City, Missouri, United States

Lead the technical administration of the statewide performance management program (ENGAGE)- Collaborate with Talent Development team on statewide communications- Project setup within survey platform- Work with HR teams across 17 executive departments to ensure data accuracy - Participate in program meetings and contributing to program design and functionality- Work with vendor on platform updates and survey best practices- Provide statewide support and assistance for team members and HR staff through the ENGAGE HelpdeskOnboarding and Exit Surveys- Setup and drive a methodology to ensure the relevant information from team members is collected at the relevant time- Provide statewide support for onboarding surveys and dashboards- Utilize data from surveys to determine updates to onboarding programs- Create usage/training documents- Work with vendor on platform updates, survey best practices, and how to best support statewide HR teamsQuarterly Pulse Survey- Drive the creation and setup of the QPS survey - Engage with HR stakeholder groups to include customized department questions within the larger pulse surveyAd-Hoc Surveys- Collaborate with the data science team, service owners, and other partners to design and implement surveys using Qualtrics- Develop, monitor and communicate results- Provide statewide support to Qualtrics users – setting up permissions, providing assistance in survey creation, and creating training documents- Design and draft surveys, dashboards, and reportingHelp Desk / Other- Monitor/respond to requests related to a variety of statewide programs and technology platforms such as: MO Learning, Team Member Training Portal (TMTP), and MoCareers. - Plan, lead and oversee projects as assigned by leadership- Recommend changes to employee engagement strategy based on trends, third-party vendor feedback, and independent research- Uphold the security and confidentiality of documents and data within area of responsibility.

Professional Personnel Administration work - performing classification reviews for assigned agencies, reviewing paper applications & verifying eligibility, assisting agencies and applicants regarding application process, reviewing class specifications for revisions and updates.

Filing of unemployment insurance claims - professional interviewing, gathering/securing information, obtaining facts, analyzing details to make accurate determinations based on current law.

Osage Beach, Mo

Making and confirming reservations - promoting the hotel brands loyalty scheme through group reservations - coordinating with sales office and event planners - processing accounts receivable and accounts payable - performing general office duties.

Osage Beach, Mo

Completed all point of sale opening and closing procedures to include assisting in counting the contents of the cash drawer - processed cash/credit retail transactions - handled all customer relations issues in a gracious manner and in accordance with company policies - determined customer needs by asking relevant questions and listening actively to the responses - processed stock shipments.

Kaier, Mo

Addressed and resolved customer product complaints empathetically and professionally - gathered and verified all required customer information for tracking purposes - effectively managed a high volume of inbound and outbound customer calls - coordinated services between installers and new customers - defused volatile customer situations calmly and courteously.