Customer: * SaaS Use Case Discovery * Software onboard & setup * Remote Assistance for Plug and Play with physical equipment * Pilot Success Management * Empower Prospect Knowledge * Client Engagement * Building Relationships * Connecting our partners with our new customers

* Establish processes and procedures for the Clients, Account Managers, & the Tech Support team* Provided timely and accurate end-user support via ticketing systems, forms, chat, video, online manuals, and email* Improve and suggest methods to improved tech support efficiency for customers and internal teams* Report and monitor incoming traffic* Troubleshoot all issues with product, billing, data protection for clients and internal teams* Team building* Scheduling coverage* Customer onboard and training* Record bugs and application enhancements in conjunction with our product/engineering teams* Monitor and manage client platform abuse

Lead point of contact for any and all matters specific to our Customers, Operations, Success, & Support Teams.

Department manager of an excellent team in compliance and set up.

Reviewed e-commerce merchant account and activity preventing loss.

Reviewed, educated, and represented merchant Chargeback cases reducing merchant chances of financial loss.