Ashley Aaron Email & Phone Number

Compile, organize, and arrange data for issue identification and resolution, organize moderately complex account information for preparation of data entry into appropriate AES/PHEAA system or other data system, maintain levels of performance in accordance with department standards for both production and quality, assist in the quality assurance of data pertaining to issue identification, resolution, and other document review programs, conduct moderately complex account research and respond to colleagues to provide problem resolution on difficult as well as basic loan issues, reconcile portfolios to ensure accuracy with regard to overall total dollar amounts and accounts converted, assess liability regarding prior servicer exceptions to lender or servicer, provide timely and accurate responses to customer service team employees and peers regarding account research and problem solving, identify account problems and recognize appropriate solutions and maintain daily statistical record of work performed.

Harrisburg, Pennsylvania Area

Organize and reconstruct lender or borrower files and/or account information and assess liability regarding prior servicing exceptions, organize account information in preparation of data entry into data system, compile, organize and arrange data for issue identification and resolution, input customer information into data system, conduct research and respond to colleagues regarding basic and typical account issues, maintain daily statistical record of work performed, keep up to date on changing procedures within the department as they pertain to specific functions performed.

Harrisburg, Pennsylvania Area

Handling approximately 15 calls per hour, addressing complex account issues; interaction with customers are based on PHEAA policy, but some independence is necessary; revise or make changes to account information such as address changes, name changes or other changes to an account while providing extraordinary customer service, and explain loan activity such as accruing interest, tax deduction, or the timing of payment posting, to customers

Greeting guests, handling transactions on P.O.S. system, using and maintain espresso machine, being familiar with Cocoa Beanery menu, answering phone calls, helping guests, completing requisitions for the storeroom in order to receive supplies, handling guest complaints, keeping a clean work area and other tasks as requested.

Running promotions at events such as concerts, sporting events, grand openings of different store locations, etcetera; setting up station tent, setting up table, setting up radio blaster, using laptop to send breaks to the station, taking pictures at the event, setting up register to win boxes, and other tasks as requested.

Assisting customers with shopping, answering questions, resolving customer complaints, completing transactions at the cash register, reconcile register drawers, housekeeping tasks, stocking shelves, assisting with price changes and/or markdowns and taking inventory

Assisting customers, order taking, obtaining accurate billing information, over-the-counter sales, inventory control, shorts, sending OTC order, returning drugs and OTC products to company distributor, labeling and putting away drug and OTC orders, answering phones, doing resets, prepping register drawer for next days use, training new employees, pharmacy technician duties, delivering medications to customers homes and other tasks as requested

Communications

Dean's List Spring 2013, Fall 2013 and Spring 2014 Penn State Interdisciplinary Concert: I had a short story selected and read.

Associate'S Degree, Associate In Arts: Humanities, Languages And The Arts

Dean's List Spring 2011, Fall 2012 Francis J. Dixon Foundation Grant

High School Diploma