Ashley Abraham Email & Phone Number

• Responsible for the daily operations of Valet, Bell, Concierge, and Front Desk associates• Closely monitored the daily room inventory pushing for revenue generating opportunities and cost savings• Manage payroll, budget, and daily goals for the Rooms Operations • Review the P&L for the Rooms department to identify problem areas or opportunities• Lead the development and training of Front Office associates – created new standards and training guidelines• Improved guest satisfaction indicators• Work closely with Accounting to monitor cash transactions, Accounts Receivable accounts, daily credit card transactions• Assist the Reservation/PBX Team with guest and billing inquiries

• Ordered, inventoried, and controlled all Food, Beverage, and General items coming in and out of the hotel• Streamlined ordering to lower overhead costs as well as create a more efficient product flow• Assisted in overseeing a Full Room Renovation, organized the removal of all items from the guest rooms and then the re-setting of the guest rooms after the renovation was complete

• Ordered, inventoried, and controlled all the alcohol coming in and being sold in the hotel • Responsible for beverage costs in all the outlets• Managed alcohol awareness and knowledge training

• Trained under management in every department in the hotel

Master Of Business Administration - Mba

Bachelor'S Of Science, Industrial Engineering