Ashley B. Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Customers choose Smartsheet to empower teams to rapidly build no-code solutions, align across the entire enterprise, and move with agility to launch everyone's best ideas at scale.

An open, free community built by and for customer success leaders.

• Led and mentored CSM professionals, technical team members, and support team at Flosum Corp to drive business value in the Salesforce ecosystem.• Built and maintained pipeline to support rapid industry growth, enabling sales and marketing teams to drive prospect conversations based on customer satisfaction and value.• Responsible for Customer Onboarding, Lifecycle, and Renewal Process• Received the Salesforce Partner Innovation Award in 2021 for outstanding contributions to the industry.• Developed and executed Strategies to drive Engagement, Retention and Growth• Establish KPI's for team to measure towards success for our customers an their outcomes.

Detroit, Michigan, United States

Responsible for developing talent, customer success operations and executing LevelEleven & Geopointe customer strategy for sales professionals and sales operations leaders. My goal is to make every customer a successful one by leading a strong implementation team, support team and identify areas of growth for our business.Ascent Cloud, along with LevelEleven & Geopointe, is an entire suite of performance products to map, motivate, engage, and coach behaviors that drive results. We’re passionate about teaching you the strategy that goes with it, too -- what it takes to build a culture of performance.

Greater Detroit Area

LevelEleven is a sales activity management platform that helps sales team drive revenue through motivating the behaviors that lead to sales. It creates real-time visibility into day-to-day performance, predicting when performance is out of line and telling salespeople and sales leaders what to do about it. Successfully supported clients such as; HPE, Google, Dell, Opentext, Staples, Comcast

Detroit, Michigan

LevelEleven is a sales activity management platform that helps sales team drive revenue through motivating the behaviors that lead to sales. It creates real-time visibility into day-to-day performance, predicting when performance is out of line and telling salespeople and sales leaders what to do about it. Founded in October 2012, LevelEleven has secured 200+ customers including Comcast, Dun & Bradstreet, CVS, Veritas, Staples and Ford.

Ann Arbor, Mi

Specialize in strategic and performance improvement challenges facing large regional healthcare and hospital systems. By partnering with these organizations as their primary relationship manager I help to bring value to them in many ways. These aspects include managing project timelines, and ensuring that clients generate significant value and ROI from their membership with The Advisory Board Company. I work with all levels of these organizations to assist with their goals and initiatives, provide detailed data analysis to improve quality, show transparency into cost and utilization of services, achieve Medicare Shared Savings, Integrating Accountable Care Organization methodologies for system wide adherence, physician engagement, and plan benefit design. I consult with executives on population health management and work with them to move from current healthcare strategies to new transformed healthcare policies. Ensuring that they also have significant Return on Investment by using our software platforms, and providing best practice research.

Ann Arbor, Michigan

My focus as an Implementation Project Manager was to ensure adherence to project timelines, deliver project updates to decision makers at the organization, partner with vendors such as EMR, and Practice Management Software to oversee proper extraction of data from these source systems, as well as form strong client relationships with all levels of the health system.

Ann Arbor, Michigan

Daily troubleshooting of software/network related issuesAssisted in the deployment of next generation software.Worked in conjunction with leadership, and internal teams on new product releasesLed in the creation of training materials for end users and for internal trainingsIntroduced new concepts to internal representatives by running multiple trainings for the entire support departmentAssisted the training/consulting teams by providing external perspective on accounting/tax productsPartnered with development team to ensure quality assurance of new product developmentEffectively handled escalated end user issues, thus achieving a 95% renewal rateOversaw and executed the implementation of SaaS technology solutions in a variety of client/business settingsMaintained and monitor SQL, SaaS databases and interfacesTrained new and exisiting clients on multiple SaaS products Provided ongoing customer support to clients in order to increase business efficienciesProvided training and support to colleagues on software issuesAssist clients on an ongoing basis with solution driven methodologies that focus on their needs and ability of our software products.