Educate and provide members with solutions and tools for personal financing/money management. Including account opening, loan options and applications, credit building tools and investing by analyzing personal and business accounts, credit reports and member’s current situation to determine route needed to reach personal and financial goals both in person and over the phone. Other duties included training new hires, organizing weekly meetings, and resolving member disputes

Analyzing ones’ credit payment, financial history and other loan underwriting factors for quick decisions on installment requests from dealerships. Providing customer service through calls to and from dealership employees relating to loan status, finance, credit reports and verification financial documents are valid for loan decisioning/funding.

Supervisor responsibilities including; training, scheduling, planning and directing work; appraising performance, rewarding and disciplining. Ensuring timely, positive resolution of guest issues; full compliance with department Internal Controls, policies and procedures. Maintaining strong working knowledge of local, state, federal and tribal gaming laws and regulations. Completed management/customer service classes monthly.