Ashley B. Email & Phone Number

• Partners with the Onboarding Specialist during the Implementation phase to deliver a frictionless experience through system configuration, testing, and support phase.• Training delivery (virtual and in-person)• Resolve product or service problems by clarifying the customer's issue, determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution• Assist with change, add, or RMA questions and orders• Recommend potential products, services or enhancements to the Product and Innovation teams by collecting customer information and analyzing customer needs• Assist with renewal and retention activities• Work with leadership to establish processes for support and other departments to ensure a superb customer experience.

Peachtree Corners, Georgia, United States

• Use Oracle and Salesforce for management and ownership of the order fulfillment process to ensure customer satisfaction of large-scale building material delivery, requiring knowledge of logistics, supply chain, B2B sales, problem-solving, and research skills.• Worked in partnership with operations, purchasing, and scheduling to manage customer queries and address them with satisfactory solutions to enhance customer retention.• Collaborated with operations team, scheduling, and procurement to create Standard Operations Procedures.• Assisted with the onboarding of new hires, regarding company operations, policies, and services.• Assisted with post-classroom training on operating procedures and company services.• Developed strong customer relationships by providing top-notch customer service.• Participated in customer service meetings and workshops.• Answered customer questions and provided accurate information regarding products and services.

Duluth, Georgia

Creates and maintains contract records and billing. Handles customer inquiries, with full ownership, providing timely customer service support on issues related to billing, order status, distribution and/or cancelation. Enters maintenance contract data into ORACLE system as sold by sales professional. Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh personnel. Works to resolve discrepancies in billing information. Maintains database integrity by ensuring verification of customer information and file maintenance and forward as necessary. Requests credit memos for any erroneous or changed billing.

Duluth, Georgia

Combines data into a cohesive order and enters into the ORACLE sales portal. Ensures accurate and timely funding of orders. Liaison between the sales department, supply chain, warehouses, third party vendors, and leasing companies. Manages orders booked in ORACLE which includes the responsibility of monitoring and providing internal status updates, from the point of being booked through delivery, invoicing, and funding, as well as forecasting accuracy. Ensures a reasonable cycle time in order progression to maintain customer satisfaction. Provides excellent customer service to both internal and external customers. Assisted with post classroom training of new employees. Performs other duties as assigned. Maintaining exceptional quality and production goals on a monthly basis

Cumming, Ga

• Processed orders via SAP order entry system, including verification of key data to assure accuracy.• Primary responder and daily manager for all incoming customer-related and sales support calls.• Provided thorough and complete resolution for both internal and external customers.• Acted as a liaison between Hansgrohe and its customers, independent sales representatives, regional managers and internal employees.• Worked with the marketing division assisting and creating outdoor marketing, digital marketing, and mass media communications.