Belk department store offers apparel, shoes, accessories, cosmetics, home furnishings and wedding registry with Modern Southern Style.Promotion to $7 million store. Areas of responsibility: Home, Mens, and Kids departments.Increased year over year sales by 15.1% to plan in 2017. Lead superior customer service through Service Excellence initiatives such as associate empowerment and CHARM (Connect, Hear, Assist, Recommend, Make it Memorable).Coach associates to achieve higher standards in the top 5 measurables (sales, credit, relentless customer care, item locator, and email/ telephone capture) through observation and use of the weekly and monthly reports.As credit captain, motivated team to end the year at 101.87% to goal. As individuals, two full time associates hit 300 credit applications, three full time and two part time associates attained 100 credit applications within the past year.Coordinate and lead local, company wide, and national sales events to drive customers to shop a specific area of the store or advertised brand.Develop daily and weekly priorities based on area needs to enforce daily execution of presentation standards for each department by sales team through observation and direction.Oversee operations associate duties including housekeeping, unloading and processing of truck, sale sets, and fulfillment processing.

Belk department store offers apparel, shoes, accessories, cosmetics, home furnishings and wedding registry with Modern Southern Style.Annual sales of $5 million. Responsible for store sales team of 24 associates.Drove daily sales, credit solicitation, customer service goals, and presentation standards through training.Oversee operations associate duties including housekeeping, unloading and processing of truck, sale sets, and fulfillment processing.

Belk department store offers apparel, shoes, accessories, cosmetics, home furnishings and wedding registry with Modern Southern Style.Ensure customer satisfaction, achieve hourly sales and credit application goals, stock merchandise, set sales, and maintain appearance of assigned departmentAchieved 160% of annual sales goal and 115% of credit goal.Established long term relationships with customers.Due to success as a sales associate and team leader, with the support of Store Management and Regional Vice President, completed 6 month development training program.

Jake's Landing was a Boutique in downtown Saint Augustine which sold 100% cotton tee shirts for all sizes, Maui Jim Sunglasses, hand made baskets and other items of local interestHandle customer queries.Hire, train, mentor, and evaluate performance of employees. Assist in planning and coordinating special promotions and events. Give recommendations in the selection of merchandise.Direct all operations of the sales floor and prepare reports for daily sales.Store chosen as model store for Life Is Good Genuine Neighborhood Shoppes.