Ashley Ray Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Greater Seattle Area

• Protect identity of brands and trusted third-party sellers – while providing quality assurance to customers – by preventing counterfeit products from being sold on Amazon’s marketplace. Manage all aspects of onboarding.
• Develop tailored onboarding implementation plans for trusted third-party sellers through deep listening, data gathering, and trust building.
• Continuously improve program offerings and optimize efficiency by re-engineering Salesforce to personify brands and analyze operational behavior; adjust strategies accordingly.
• Implement new features, enhancements, and program improvements through close collaboration with cross-functional teams. Select Achievements:
• Quickly generate value for Amazon, brands, and trusted third-party sellers by conceiving, developing, and gaining executive approval on tailored project plans during onboarding process. Pitched program within first.
• Exceeded year-end targets related to customer engagement and processing speed. Ranked as #1 departmental performer.

Seattle, Washington

• Managed complex business customers, ensuring smooth experiences throughout onboarding lifecycle to cloud-based property management program.
• Enhanced retention by leveraging user data to create more customer-centric products. Continuously evaluated needs for different customer types and personified them according to operational behavior.
• Documented challenges in Salesforce and worked with product teams to optimize and adapt.
• Ensured customers utilized software efficiently and achieving optimal outcomes by developing tailored, in-depth, immersive, month-long trainings. Created content for Buildium Academy.
• Helped sales agents close deals; effectively outlined benefits of onboarding program to prospective clients.
• Served as subject matter expert and informational resource for entire company on onboarding and advanced accounting concepts. Conducted trainings for all new onboarding specialists. Select Achievements:

Greater Seattle Area

• Ensured new customers were using products efficiently by conceiving, developing, implementing, and managing new onboarding program and onboarding department.
• Continuously improved newly implemented program by learning customers’ workflows and tailoring software to fit individual business practices. Gained in-depth understanding of user data; collaborated with technical.
• Increased client engagement by identifying software’s primary value to customers and accelerating implementation during onboarding process. Ensured stickiness, sped up invoicing process, and reduced churn rate from 18%.

Greater Seattle Area

• Provided solutions for clients seeking assistance in technical, accounting, and application related areas of company’s cloud-based property management software; liaised between customers and support services. Select.
• Consistently ranked top performer in customer satisfaction ratings on Hively.
• Nominated twice for company’s Animal Award for excellent customer service.
• Chosen by management to help improve effectiveness of customer care team by creating and conducting training presentations.

Greater Seattle Area

• Served as sole proprietor of full-service management company for 16 short-terms rental properties. Oversaw cleaning, inventory, and calendars.
• Secured clientele through word of mouth and excellent client reviews. Achieved press coverage in the Seattle Times.

Greater Seattle Area

• Managed real estate projects for construction of new cell phone towers, relocations of existing towers, and transitions to LTE infrastructure. Completed 75 projects on-time and on-budget.
• Secured new land-use agreements between AT&T and existing lease holders by liaising between private companies, individuals, and AT&T. Researched lease agreements, located and contacted owners, and renegotiated proposed.
• Ensured projects were properly executed by coordinating with engineers, MLA partners, lawyers, and landlords on all logistical aspects of build outs.
• Secured regulatory approvals for projects by working with jurisdictions to obtain required permits.