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Diversus - Rio Tinto Perth

Delivering GovNext!

Responsibilities:• Leading business solution projects to deliver new logistics products• Establishing core business functions for new Fertiliser business • Led cross divisional project with up to 60 resources • Planning Consultancy for ICT roadmap to align with CBH strategic goalsAchievements/Projects:• Detailed scope of works across 10 vendor led to strong financial management of project which then ensured all projects within programme ran to agreed scope and under… Show more Responsibilities:• Leading business solution projects to deliver new logistics products• Establishing core business functions for new Fertiliser business • Led cross divisional project with up to 60 resources • Planning Consultancy for ICT roadmap to align with CBH strategic goalsAchievements/Projects:• Detailed scope of works across 10 vendor led to strong financial management of project which then ensured all projects within programme ran to agreed scope and under budget• Led IT Cost Transparency Programme introducing service cost hierarchy and Ownership processes. Programme success criteria met of enabling $3m reduction of IT Spend• Alignment of Programme roadmap with Programme architecture• Consulted across project delivery governance framework implementation across all CBH IT programmes Show less

Responsibilities:• Alignment of projects with the organisation’s overall business goals• Resource management of over 50 resources across up to 8 projects• Planning of programme roadmap to align with ICT strategic goals• Management of Programme dependencies, risks and issuesAchievements/Projects:• Establishment of key working groups and forums to facilitate greater knowledge sharing across programme• Alignment of Programme roadmap with Programme architecture•… Show more Responsibilities:• Alignment of projects with the organisation’s overall business goals• Resource management of over 50 resources across up to 8 projects• Planning of programme roadmap to align with ICT strategic goals• Management of Programme dependencies, risks and issuesAchievements/Projects:• Establishment of key working groups and forums to facilitate greater knowledge sharing across programme• Alignment of Programme roadmap with Programme architecture• Creation of simplified problem statement, project scope, business benefits, project objectives communications pack for programme Show less

Responsibilities:• Implementing a suite of functional safety management, condition monitoring and inspection management applications within a green fields application delivery programme• Managing Integration Programme, requirements gathering and implementation of numerous SAP PI interfaces• Extensive vendor management and escalationAchievements/Projects:• Hands on development of Level 2 through 5 business processes• Refinement of green fields application requirements… Show more Responsibilities:• Implementing a suite of functional safety management, condition monitoring and inspection management applications within a green fields application delivery programme• Managing Integration Programme, requirements gathering and implementation of numerous SAP PI interfaces• Extensive vendor management and escalationAchievements/Projects:• Hands on development of Level 2 through 5 business processes• Refinement of green fields application requirements to configure and customise off the shelf applications Show less

Responsibilities:• Rail expansion Programme Transition Manager responsible for operational readiness of six projects for an $80m rail expansion programme, functional management of a team of 16 people• ITIL incident, change, release and financial management process training and optimisation• Very mature KPI driven project delivery – SAP financial management, MS Project Server, CA Clarity Project Management Suite. Aided in maturing PMO delivery artefacts… Show more Responsibilities:• Rail expansion Programme Transition Manager responsible for operational readiness of six projects for an $80m rail expansion programme, functional management of a team of 16 people• ITIL incident, change, release and financial management process training and optimisation• Very mature KPI driven project delivery – SAP financial management, MS Project Server, CA Clarity Project Management Suite. Aided in maturing PMO delivery artefacts Achievements/Projects:• Zero harm and zero injuries project delivery record• Tibco green fields complete technology stack establishment project across two regions with separate disaster recovery facilities• Enterprise architecture framework establishment. Software development life-cycle process implementation project• Furthered experience in Agile project management delivery for production critical application services Show less

•Infrastructure Project Manager responsible for remediation of operational risks within Process Control Environment •Communications Project experience establishing 500 person wireless network mesh with backhaul comms over 9kms•Application Project Management for key health and safety business application Project Management responsibilities ensuring complete Server Commissioning, Patching, Financial Management •Manage up to 6 small/medium projects and 2 large projects during same… Show more •Infrastructure Project Manager responsible for remediation of operational risks within Process Control Environment •Communications Project experience establishing 500 person wireless network mesh with backhaul comms over 9kms•Application Project Management for key health and safety business application Project Management responsibilities ensuring complete Server Commissioning, Patching, Financial Management •Manage up to 6 small/medium projects and 2 large projects during same period Show less

•Infrastructure Project Manager responsible for migration 300 users to Virtual Desktop Environment – Windows 7 and Xendesktop 5 using Wyse terminals for fast paced Oil and Gas Company•Led Shared Services Infrastructure Project for National Client within IBM Blade Citrix Farm. Forty VM’s running thirty plus national critical applications. Managed state migrations onto shared services infrastructure•Project Management responsibilities ensuring complete Server Commissioning, Patching… Show more •Infrastructure Project Manager responsible for migration 300 users to Virtual Desktop Environment – Windows 7 and Xendesktop 5 using Wyse terminals for fast paced Oil and Gas Company•Led Shared Services Infrastructure Project for National Client within IBM Blade Citrix Farm. Forty VM’s running thirty plus national critical applications. Managed state migrations onto shared services infrastructure•Project Management responsibilities ensuring complete Server Commissioning, Patching, Financial Management •Manage up to 10 small projects and 2 large projects during same period Show less

• Inbound Service Transition Manager responsible for planning the migration of 108 DHL European Business services to one of Europe’s largest Data Warehouse, Service Delivery and Support IT Centres in Prague• Led multiple Inbound Migration teams of up to sixteen persons in each team with ultimate responsibility of ensuring continuity of migrated Services•Project Management responsibilities ensuring Service Architectural Design, Knowledge Transfer, Server Commissioning, Financial… Show more • Inbound Service Transition Manager responsible for planning the migration of 108 DHL European Business services to one of Europe’s largest Data Warehouse, Service Delivery and Support IT Centres in Prague• Led multiple Inbound Migration teams of up to sixteen persons in each team with ultimate responsibility of ensuring continuity of migrated Services•Project Management responsibilities ensuring Service Architectural Design, Knowledge Transfer, Server Commissioning, Financial Management of Transitions and Release to Production of services•Led European Optimization Program Service Transition improvement processAchievements/Projects:• Highly timeline driven project delivery - migration of complete services within eight week period• Citrix Farm migration consisting of 34 servers• MS SQL DB, My SQL DB, Oracle, RADIUS, SAP, Linux and MS Windows technology migrations Show less

Responsibilities• Prince2 Project Manager responsibilities leading multiple projects within Strategic Development Branch• Consultation on PMO establishment, Software Architect Documentation and process improvements • Initiation of ITIL Financial management processes • Led Service Improvement Project including - Implementation of Serna Mariner Project Portfolio Management Software on requests from business• Lead service quality improvement… Show more Responsibilities• Prince2 Project Manager responsibilities leading multiple projects within Strategic Development Branch• Consultation on PMO establishment, Software Architect Documentation and process improvements • Initiation of ITIL Financial management processes • Led Service Improvement Project including - Implementation of Serna Mariner Project Portfolio Management Software on requests from business• Lead service quality improvement projectsAchievements/Projects:• Project Manager for large high profile web redevelopment project. Led Java Development team of five, three Business Analyst and two Architect Analysts. RUP planning process used for development.• Project Manager for web services framework implementation• Project Manager for SmartForm development work Show less

Responsibilities – Service Delivery Manager, Global Business Analyst:• Led team of 9 business analysts to deliver a unified reporting strategy - consolidate business customer reporting systems to one core accurate consistent reporting approach• Develop and introduce a complex internal infrastructure service cost recharging system differentiating all indirect and direct costs to enable accurate quantification of service costs• Manage team of 16 people to develop global business… Show more Responsibilities – Service Delivery Manager, Global Business Analyst:• Led team of 9 business analysts to deliver a unified reporting strategy - consolidate business customer reporting systems to one core accurate consistent reporting approach• Develop and introduce a complex internal infrastructure service cost recharging system differentiating all indirect and direct costs to enable accurate quantification of service costs• Manage team of 16 people to develop global business infrastructure service naming standard to ensure service naming was consistent in all Service configuration databases. • Planning, development and implementation of Internal productivity measure. Conduct and chair quarterly business service reviews for high profile business services • Service Owner and technical manager for suite of five business services• Develop (upgraded/enhanced) services upon requests from business• Lead service quality improvement projectsAchievements/Projects:• Led business analysts to develop productivity metric to measure productivity of 220 Service Support Staff who deliver 380 business services throughout Europe and global regions• Managed business analyst team to produce 350 individual weekly productivity reports• Implemented a service key identifier fields across 12 service CMDB’s within global 980 services environment• Led multiple training sessions to classrooms of up to 60 people for productivity measure tool• Used ITIL Financial Management methodologies to develop costing business model for transaction based pricing suitable for 380 European delivered services. Show less

Responsibilities – Service Support Manager, Project Manager, Service Deliver Analyst:• Service Owner and Senior Business Solution Partner for suite of five business services• Organise the migration Service delivery and support of five complete services from Germany to Prague including complete Infrastructure and support staff migration• Plan, develop and led service centralization projects. Write Project Plans. Write Change requests• Conduct Business User Acceptance Testing,… Show more Responsibilities – Service Support Manager, Project Manager, Service Deliver Analyst:• Service Owner and Senior Business Solution Partner for suite of five business services• Organise the migration Service delivery and support of five complete services from Germany to Prague including complete Infrastructure and support staff migration• Plan, develop and led service centralization projects. Write Project Plans. Write Change requests• Conduct Business User Acceptance Testing, TAT and coordinate OATs• Prepare Business requirement statements, business cases, project initiation documents• Prepare service training material and prepare technical manuals• Train business users and support users• Direct line manager for four peopleAchievements/Projects:• Led and trained a direct Business Service Support and team of five people and an indirect operations team of 20. • Integrated new business processes into services. Managed vendor software developers. Averaging 16 new minor releases and 4 major releases of application per annum.• Managed migration of disaster recovery project (budget $170kAUD) involving Oracle DB synchronization over 400km on 155Mb new link. • Oversaw service delivery of these five services for a period of 18 months, ensuring full knowledge transfer. In this period continued ongoing service improvements to meet Business Clients operational and transitional demands. Developed application to be able to scalable to reach 60% more load. Expanded service delivery from 14 countries to 24 countries. • Led business classroom training sessions (up to 20 people) onsite in 8 countries. • Practical usage of PRINCE2 leading migration of hosting services in-house project. Started with migrating Vendor contract to global company standard. Led negotiations of this contract (value of $8mil AUD), diplomatically integrating service reduction clauses. • Wrote Operation Level Agreements for very large vendor on contract for over $8milAUD Show less

Responsibilities:• Manage Service Support and Delivery of five services to 10 countries (Trace and Trace service, International gateway data capture service, customer internet tracking service, pick up request service, central FTP message hub). • Budget responsibility of 3.7mil EUR• Prepare cost analysis and business cases for migration of new systems. • Liaise with business, internal clients, users, vendor software engineers and stakeholders to develop cost efficient Citrix… Show more Responsibilities:• Manage Service Support and Delivery of five services to 10 countries (Trace and Trace service, International gateway data capture service, customer internet tracking service, pick up request service, central FTP message hub). • Budget responsibility of 3.7mil EUR• Prepare cost analysis and business cases for migration of new systems. • Liaise with business, internal clients, users, vendor software engineers and stakeholders to develop cost efficient Citrix centralized solution. • Direct Line Manager for two people, Indirect for team of six people.Achievements/Projects:• Lead project (budget $700k AUD) to migrate existing international gateway data capture service from decentralized service to centralized service. • Wrote change requests and led Engineering team of 8 people to setup up 6 Win 2003 servers’ hardware and software. • Remotely deployed solution within existing 24 locations across Europe. • Expanded service into merging markets countries. • Wrote Server Administration Manuals for Service. Show less

Responsibilities:• Server administrator for 24 servers Win NT servers, remotely across 10 European countries. • Manage hardware vendor/supplier Unisys for all server part failures. • Administer local 8 servers running Windows 2000 Server Edition. • Responsible for security of all servers. • Direct line manager for one personAchievements/Projects:• Administered European DNS management. • Assisted with firewall administration of sister companies (6 companies… Show more Responsibilities:• Server administrator for 24 servers Win NT servers, remotely across 10 European countries. • Manage hardware vendor/supplier Unisys for all server part failures. • Administer local 8 servers running Windows 2000 Server Edition. • Responsible for security of all servers. • Direct line manager for one personAchievements/Projects:• Administered European DNS management. • Assisted with firewall administration of sister companies (6 companies across 16 countries) European WAN. • Led team of three firewall engineers to migrate European WAN to Global Network Show less

•Led Service Delivery process improvement projects for European and Africa service delivery of 380 services. Improvements including advanced KPI monitoring structures implementation for inclusion across service SLA’s. Advanced monitoring of services providing pre-emptive warning of systems failure. SMS delivery of service incident notifications.•Led team of 9 business analysts to deliver a unified reporting strategy - consolidate business customer reporting systems to a single core accurate… Show more •Led Service Delivery process improvement projects for European and Africa service delivery of 380 services. Improvements including advanced KPI monitoring structures implementation for inclusion across service SLA’s. Advanced monitoring of services providing pre-emptive warning of systems failure. SMS delivery of service incident notifications.•Led team of 9 business analysts to deliver a unified reporting strategy - consolidate business customer reporting systems to a single core accurate consistent reporting approach•Develop and introduce a complex internal infrastructure service cost recharging system differentiating all indirect and direct costs to enable accurate quantification of service costs•Planning, development and implementation of internal productivity measure. Conduct and chair quarterly business service reviews for high profile business services •Service Owner and technical manager for suite of five business services•Develop (upgraded/enhanced) services upon requests from business Show less

• Supported Hotel communication, operation and reservation systems including FO Systems Fidelio Software. • Maintained and managed all hotels IT systems (38 Desktops/ 12 Laptops) • Improved systems effectively reducing downtime by 40%

• Support for office consisting of 250 Desktops and 80+ MAC desktops with 300 users.

• Lead for installation team for large bank system upgrades.

• Directed and managed computer sales and Support Company. • Installations and maintenance of complete NT and MAC Networks. • Unix/Linux Server Creations, NT Server installation and support.