Ashley Bond Email & Phone Number

Vernon Hills, Illinois, United States

Libertyville

Libertyville

• Ensure the compliance of all aspects of Forward Operations including but not limited to Safety, Quality, Cost, Security, Productivity, and General Operations across 2 shifts and ~250 employees while maintaining ISO.
• Collaborate with multiple staffing agencies to align headcount with upcoming forecasted volumes
• Facilitate process improvement initiatives through Six sigma, Kaizen events, and Lean process
• Verify and promote alignment between operations goals and cross-functional groups (IT, Supply Chain, HR, Finance, and Account Teams)
• Develop strategies such as enhanced functional testing, implementation of automation, and lower turnaround times that align with overall Regional and Company goals
• Manage the implementation of all operational projects and the continuous culture improvement strategies

Libertyville, IL

• Operations Support Manager of forward operations at Brightstar.
• The primary responsibility of the Operations Support Manager is the daily management of business and customer expectations for the Forward Operations department, aligning all groups to meet and exceed customer and.
• Key to customer on-boarding and implementations as a first-line manager.
• Providing feedback and direction based on my expertise and experience to ensure all customer expectations are met and exceeded.

Libertyville, IL

• Managed day-to-day relationship with Carrier partners and their Third Party Logistics by coordinating repair launch schedule, monitoring metrics.
• Point of contact between our Carrier partners and our internal stakeholders
• Identify and drive resolution to device quality issues through data analytics and root cause and corrective actions by collaborating internally with cross-functional teams.
• Drove Quality and Repair improvement within the organization using key Carrier QBR metrics as the guide.
• Earned the #1 ranking for Quality and Reverse Logistics for 6 quarters in a row, earning Motorola “Best in Class” for Quality and RL.
• Defined Reverse Logistics Readiness Requirements to drive to Flawless Launch for Moto X.

• Managed the L3 IW and OOW network
• Coordinated and performed 3PL audits, provided feedback and executed corrective actions including terminations
• Successfully reduced the network per Senior Leadership direction to a more manageable number.
• Escalation point for network for all parts, forecasting, test tools, training and communication
• Managed the Shop Admin team, providing direction, monitoring reporting and supporting with escalations.
• Motorola Online (MOL) subject matter expert and key participant in the MOL transition team

Schaumburg

• Developed and presented online training to Carrier partners on systems and devices.
• Worked close with the Call Center training team and Marketing to develop device trainings.
• Interfaced with cross functional teams from Product Operations, Reverse Logistics, Call Center Management and Marketing.

Schaumburg