• Assisted customers with a smooth check ins.• Assisted patient-family guests with smooth drives back and forth between the hospital and the hotel, along with support in extended stays and a listening ear.• Organized special events/teams/group blocked rooms and set ups.• Organized grab and go convenience areas for customer appeal.• Offered customer service to guest that request special accommodations in order to enjoy their stay.• Ensured rooms are set for the day, including the acceptance of card authorization forms and direct billing accounts.

• Assisted customers with a smooth transaction, especially during high volume times.• Restocked merchandise in the front end department.• Set up department fixtures throughout the store.• Assisted customers at the service desk with any questions, merchandise returns, or monetary transactions.• Assisted managers with store closing procedures, such as register drawer pickups and merchandise sorting.• Managed self-checkouts to reduce shrink and assist customers with any system issues.• Assisted in store remodel procedures.• Led a team through remodel procedures.• Assisted customers through money service related transactions at the customer service desk.• Assisted customers through return transactions.• Fulfilled online orders while reaching company standardized metrics.• Assisted in disposing orders to customers in a timely manner, while engaging in customer service/satisfaction.• Assisted in unloading trucks and stocking remix merchandise.• Performed inventory approvals/verifications.• Assisted in bilingual translation.

·Assisted Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.·Managed and supported the truck processes and lead the teams to ensure standards are met; achieve your KPI’s and manage your team to achieve their role KPI’s.·Managed and executed shrink and safety programs.·Served as Manager on Duty (MOD).·Maintained seasonal sets and the feature space to our visual merchandising standards.·Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.·Conducted cash reconciliation—for each cash register based on set cash requirements per register.·Put together bank deposits for the store sales of the day before.·Ensured the change drawer and store safe had the required cash amount.·Recorded any overage or shortage per register drawer, bank deposit, or store safe.·Participated in truck un-load and stocking processes to ensure truck standards are followed and completed within budget.·Participated in the AD set process on scheduled Sundays.·Received training for counting the store’s sales and creating deposits from sales.·Completed merchandising processes to include Negative On Hand (NOH) review.·Assisted with on-boarding of new Team Members.·Supported an accurate inventory to drive sales and reduce shrink.·Promoted commitment to the organization’s vision and values, while projecting a positive image and serving as a role model for others.