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-Answered New Patient phone line, managed schedule, reminders an follow up-Managed social media pages, created content and increased engagement-Helped create Facebook marketing funnel-Created broadcast emails and email campaigns-Assisted director in overall marketing strategy -Tracked referral sources and analyzed data-Increased patient numbers

- Answered general practice phones and New Patients calls- Scheduled patients and created reminders/follow ups- Educated patients on treatment,- Verified insurance, coverage and benefits, as well as various office tasks

As a Lead Clinician, I work closely my supervisor and director to discuss effectiveness of schedules, trainings and evaluate the teams work.I train new clinicians and behavioral health technicians in the following, as well as complete them myself:- Complete clinical assessments for mental health and detoxification client’s presenting to the Emergency Services department- Document assessment results, behavioral observations and recommendations in the clinical record- Develop… Show more As a Lead Clinician, I work closely my supervisor and director to discuss effectiveness of schedules, trainings and evaluate the teams work.I train new clinicians and behavioral health technicians in the following, as well as complete them myself:- Complete clinical assessments for mental health and detoxification client’s presenting to the Emergency Services department- Document assessment results, behavioral observations and recommendations in the clinical record- Develop a preliminary treatment plan for each client that is admitted- Obtain precertification of insurance coverage- Triage and screen individuals presenting after hours- Set-up follow-up services for client’s discharged from Emergency ServicesBefore I became a Lead Clinician, from March 2014 – October 2015, I worked in the Emergency Services Assessment Center as a Clinician I:- Completed clinical assessments for mental health and detoxification client’s presenting to the Emergency Services department- Documented assessment results, behavioral observations and recommendations in the clinical record- Developed a preliminary treatment plan for each client that is admitted- Obtained precertification of insurance coverage- Triaged and screened individuals presenting after hours- Set-up follow-up services for client’s discharged from Emergency ServicesFrom May 2013 - March 2014, I worked Crossroads Residential Rehabilitation at David Lawrence Center as a Behavioral Health Technician:- Provided monitoring, compassionate care, client transportation to recovery Meetings- Maintained integrity of the program and documented accordinglyWhen starting at David Lawrence Center in January 14, 2013, I worked as a Children’s Targeted Case Manager until May 2013. I became aware of a need on Crossroads Residential and started working as a BHT where I was working in a more therapeutic role. As a TCM I linked, advocated, referred, completed assessments and created service plans. Show less

- Provided Crisis Diversion services to youth and children in Western Oklahoma- Assessed clients face to face, to determine the appropriate course of treatment for individual- Provided Case Management and Individual Rehabilitation servicesCompleted 6 month updates of Treatment plans and diagnosis for caseload- Maintained schedule for the after-hours on-call team - Initial screening with adults for services

August 2010 - August 2011, Director of Client Services: - Trained volunteers to become Client Advocates - Managed flow of the center - Scheduled and maintained weekly Client Advocate coverage- Educated and provided Client Advocate services- Planned and organized annual weekend training seminar May 2010 - August 2010, Intern Director of Client Services: - Assisted Executive Director in the management the front office and facility- Scheduled and trained… Show more August 2010 - August 2011, Director of Client Services: - Trained volunteers to become Client Advocates - Managed flow of the center - Scheduled and maintained weekly Client Advocate coverage- Educated and provided Client Advocate services- Planned and organized annual weekend training seminar May 2010 - August 2010, Intern Director of Client Services: - Assisted Executive Director in the management the front office and facility- Scheduled and trained volunteers- Managed front office - Provided Client Advocate services as described in the volunteer role below Show less