Ashley Byers Email and Phone Number

I oversaw both inbound and outbound representatives, enhancing their performance in client-facing services. Successfully ensured PCI Compliance for small business owners, guiding them on credit card processing guidelines. Facilitated client communications on quality and escalations, maintaining internal and external support. Led leadership management meetings with clients to drive improvements and resolved issues for top-notch customer and client services.

Handled inbound calls, guiding merchants through their annual PCI Compliance questionnaire and assisting those needing additional steps (e.g., scheduling quarterly vulnerability scans) to ensure network security for payment processing. Emphasized to merchants the importance of annual compliance validation for their accounts.Initiated outbound service calls to eligible merchants for the managed program service offered on their accounts. Successfully upsold to interested merchants. Managed accounts involved quarterly calls for necessary scans and annual calls to maintain validation. Also, provided assistance in managing additional subscription benefits.