Ashley Byrd Email & Phone Number

Charlotte, North Carolina, United States

- Managed the weekly collection and acknowledgement of Contractor timesheets.- Collection and review of Contractor and Vendor invoices for accuracy before loading into QuickBooks.- Completion of W2 New-Hire onboarding paperwork & any off-boarding as necessary. Onboarding includes background and credit checks, drug screening, and E-Verify.- Responsible for Contractor communication through monthly check-in's, welcome emails, and birthday/anniversary emails. - Go-to for contractors' questions/comments/concerns.

Remote

- Conduct on-line searches using standard tools (Dice, LinkedIn, Indeed etc.…) for candidate resumesspecific to open/active roles as well as pipeline activity for future client opportunities.- Coordinate and assists in scheduling technical and client interviews, including candidate interviewpreparation and debriefing.- Maintain contact and communication with candidates during requirement lifecycle to ensure engagement and information transmittal.- Assist in preparation and formatting of candidate resumes to Compass Pointe standards for clientpresentation.- Engage with candidates to determine candidate suitability and assess relevant experience by evaluating candidate employment history and background, negotiating compensation package, education, skills and personal qualifications to determine pay type/rate, etc.- Maintain contact and communication with existing Compass Pointe contractor base in the field to engage from Compass Pointe perspective, ensure retention, obtain candidate referrals, etc…- Keep current with general trends in technology as well as that specific to Compass Pointe clients andcoordinates work to determine a focus for building an effective pipeline of candidates.

Charlotte, North Carolina, United States

-Oversaw, trained, and lead a team of 3-4 reps.-Managed daily order reports for the national account representatives. -Received and processed, on average, 600 material lines via EDI for a National account in an accurate and efficient manner.-Continuously identified and resolve the root cause of errors within orders to prevent future issues.-Built relationships with key customers such as Chewy, Amazon, and UPS, and utilized that relationship to manage requests from the customer for mutual benefit.-Handled an average of 5 telephone calls and 150 emails per day quickly and efficiently, dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.-Acted as a point of reference for the Sales Teams for all issues relating to the order process and distribution.-Acted as Product Master for all Tempguard materials. This included scheduling and conducting trainings for new hires and "refresher trainings" for seasoned customer service reps, as well as keeping up to date with material information/informing customers of changes or updates to Tempguard materials.

Charlotte, North Carolina, United States

Raleigh-Durham, North Carolina Area

-Perform MOD duties as needed-Maximize communication within the front office, reservations, guest services, PBX and housekeeping.-Prepare forecasts and reports as needed (payroll forecast, OT requests, etc.)-Assist with interviewing and training when needed.-Perform all front office duties (check-in/out, PBX, Gift Shop, room requests, etc.)-Monitor housekeeping routines-Assist with cleaning rooms and providing feedback on cleaned rooms

Raleigh-Durham, North Carolina Area

•Attend to all guests needs for information and handling of special requests in a courteous and efficient manner.•Establish contacts with local business services, attractions, etc. in an effort to provide guests with information and other services to enhance their stay.•Assist guests with reservations, transportation services, ordering of gifts or products and ticket ordering.•Ensure front office, guest services, reservations, and PBX maintain current information on how to assist guests with requests they may have.•Keep abreast of all in-house functions and special promotions, local events & special attractions.

Orlando, Fl

• Deliver top notch guest service in Fortune 100 Company• Partner with multiple departments to ensure quality • Maintained visual displays while servicing several hundred transactions a day• Engaged with guests of all ages through creative stories and products• Met and exceeded sales quotas, stocking and restocking inventory when needed, and recommended sales based on customer needs.• Responsible for interacting with thousands of guests from around the world by creating magical moments and selling tangible memories.

Greenville, North Carolina Area

-Advise and oversee 44+ residents-First responder to emergency situations that may include medical transports, community conflict, and facility emergencies (fire, flooding, etc.) -Act as a University role model through integrity and poise-Preparing purchase orders, programming, and constructing engaging and eye catching bulletin boards

Bachelors Of Science, Journalism

Activities and Societies: Gamma Sigma Sigma National Service Sorority, Resident Advisor, Global Ambassador, Club Yoga

Spanish