Experienced, results-driven IT professional with project management training and proven track record in driving productivity, quality, and customer satisfaction. Eighteen years of IT experience cutting across the full vertical spectrum, having progressed from a technical engineer to technical lead and to project manager. Currently holds more than 10 years of project management experience. Adept in management of software development team, vendor management, standards and procedures within the government ICT sector. Well-versed with technical troubleshooting/support, incident management & escalation. Proficient interpersonal communicator to clients and all levels of management, relationship management. Skills Skills A. Cyber and Network IT and Application Security Services: OCBC, MOE,LTA, Comfort Delgro, Sports SG, NTUC Income B. Document Management System (SDLC): Ministry of Manpower, Singapore Police Force, Singapore Prison Services, Singapore Management University, Jurong Health ServicesC. Project Management. Across all projects, including delivery on performance management, incident management, postdeployment support and monitoring. Certifications A. Project Management Professional (PMP) since 2015B. Certified Scrum Master (CSM) since 2021C. Microsoft Certified System Administrator (MCSA) since 2004