• Utilize advanced data analytics to uncover growth opportunities and refine sales strategies, resulting in a measurable increase in sales performance.• Collaborate with cross-functional teams, including marketing, product development, and customer support, to enhance customer engagement and drive a significant increase in sales revenue.• Develop and implement targeted sales dashboards based on market research and data insights, leading to improved customer conversion, acquisition and retention rates.• Monitor and analyze sales metrics to identify trends and areas for improvement, providing actionable recommendations to senior management.• Foster strong relationships with key leaders to ensure alignment on sales objectives and strategies, contributing to overall business growth.

• Collaborated with the Chief to ensure smooth operation of polling location for city, state, and national elections.• Formulated a statement of results for the City of Richmond, managed poll books, and educated voters.

• Provided timely and accurate translations of over 100 legal documents used in proceedings for Richmond area immigration law firms.

• Client-facing role utilizing statistical methodologies and data interpretation in project analysis. Adept at using advanced data modeling, predictive modeling, and analytical techniques to interpret key data sets and translate them into actionable strategies.• Improved operational efficiency by using robust data analysis to inform decision-making processes.• Presented complex data insights to non-technical stakeholders, leveraging strong Excel skills to manage and analyze data.• Committed to constantly improving data systems and processes to enhance accuracy and efficiency, with a focus on project management principles.• Created PowerBI Pro reports from cloud and local datasets for clients nationwide in various fields including pharmaceutical, heavy machinery, retail, and shipping.• Transformed raw, unaggregated data that required cleaning and organization before the analysis phase, utilizing Excel for data management and organization.

• Served George Washington University Hospital, a Fortune 500 Company.• Gained experience in healthcare administration and managed scheduling processes in a fast-paced radiology department.• Proficient in coordinating patient appointments, managing staff schedules, and ensuring optimal utilization of radiology resources, while facilitating a critical communications role by interacting with clients, subject matter experts, project team members and development personnel.• Demonstrated skills in patient service, team leadership, and healthcare software applications, with the ability to work with multiple spreadsheets and sources of data to accurately and efficiently integrate into one data file and ability to identify issues based on analysis of this data.• Committed to improving department efficiency, patient satisfaction, and team collaboration in a dynamic healthcare environment, ensuring the timely and successful delivery of solutions according to client needs and objectives.• Maintained the scheduling appointment books for various disciplines including Radiology, Therapy, Fluoroscopy, Cardiac Testing, and Neurological Testing, while researching regulations by reviewing regulatory bulletins and other sources of information.• Monitored KPIs and created dashboards with PowerBI Pro for profit maximization and to analyze appointment vacancies and cancellations, becoming the subject matter expert on compliance solutions and tools.

• Served as a liaison for VIP patients and physicians’ offices, handling sensitive matters and urgent requests for a Fortune 500 Company affiliated with George Washington University Hospital.• Translated medical and legal documents and correspondence from English to Spanish.• Developed step-by-step remote work troubleshooting guides and training documents for the department.• Assisted the billing department during the COVID-19 pandemic due to a reduction in outpatient testing scheduling.

• Scheduled appointments for Radiology, Therapy, Fluoroscopy, and Cardiac/Neurological services, and trained new hires.• Pre-registered patients for outpatient and inpatient surgeries.• Corresponded with insurance carriers, patients, and physicians’ offices to resolve pre-authorization and referral form issues.

• Demonstrated history of working in the information technology and hospital industry.• Skilled in SQL, data visualization, and business intelligence tools, with an intermediate knowledge of Excel (V-look ups, pivot tables, text to column) and Project Management tools.• Proven ability to transform raw data into valuable insights that drive business improvement and efficiency.• Created Tableau Cloud dashboards from cloud datasets in Oracle, Excel, and CSV for a Fortune 100 healthcare client, showcasing strong analytical and presentation skills.• Performed quality assurance for data entering the data warehouse and collaborated with healthcare companies to correct any data discrepancies, demonstrating a strong customer service focus, work ethic, and attention to detail.• Presented findings using interactive and extensive Tableau dashboards, with the ability to summarize and communicate complex ideas and review them with key project stakeholders at multiple levels of the organization.• Proven ability to document and troubleshoot technical solutions

• Served as a bilingual medical interpreter and translator, facilitating communication between healthcare providers and patients.• Shadowed in-clinic procedures and exams, performed patient intake, and scanned documents.• Conducted vital signs checks, blood glucose tests, and read POS urinalysis and pregnancy test results.• Collaborated with healthcare providers with the EMR system to order labs, imaging, prescriptions, and referrals to specialists.• Supported the pharmacist technician with medication refills, patient contact, data input, and medication verification.

• Part of a cohesive team that prepared, transported, and served gourmet meals and beverages for weddings and special events.

• Represented the organization as a presenter to various stakeholders including board members, students, educational institutions, the public, and other external entities.• Provided Spanish-English interpretation and translation services, empowering community members to integrate socially and economically into our community.• Conducted professional phone calls in Spanish to families and students requiring information on current programs.• Assisted students with GED preparatory classes and provided support to students in ESL classes across five distinct levels, ranging from basic to advanced.• Registered students for classes and provided comprehensive information about the services offered at Sacred Heart Center to prospective students.

• Executed visual marketing, promotional displays, and styled window displays in accordance with corporate quality standards.• Maintained the visual appeal of the store to enhance customer experience.• Actively listened to customers to determine their needs, ensuring they left the store happier than when they arrived.• Managed inventory levels and completed and shipped orders efficiently.• Served as a peer coach and trainer for new sales associates, sharing best practices for sales and customer service.

Enhancing the comfort of patients across all age groups during their dialysis treatment at the University of Virginia Dialysis Clinic. Elevating the standard of care by fostering meaningful human connections.

Trained cashiers on standard procedure, customer service techniques and sales. Refilled, rotated and checked products to maintain a well-stocked inventory. Maintained a good relationship with other departments. Scanned shelves of items and cases of product for expired stock and discarded outdated or spoiled items. Cleaned grocery shelves, displays, racks and work areas and kept floors free of spills, water and hazardous debris.

Editor of the Company newsletter, organized material, determined area of emphasis, and wrote stories according to specific editorial style and format requirements. Followed FDA standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Co-managed booth set-up and food service, special events and food shows. Maintained an atmosphere of enthusiastic and excellent customer service. Established and maintained a positive work environment for peers.