Ashley Williams Email & Phone Number

United States

1 Warriors Way San Francisco, Ca 94158

• Event Scheduling and Management: Oversee the master events calendar, including Golden State Warriors and Valkyries games, concerts, and private events. Manage internal and external scheduling requests.• Partnership and Contract Management: Ensure compliance with contractual obligations and execute term sheets, event license agreements, and insurance certificates.• Event Programming and Relations: Program diverse content into Chase Center and cultivate relationships with promoters, agents, and managers. Provide venue details such as capacity, ticket obligations, marketing assets, and partnership requirements.• Internal Coordination: Facilitate communication between internal departments (marketing, ticket operations, production, etc.) and external promoters/tours to ensure smooth event execution.• Logistics and Communication: Act as the liaison between the arena and promoters, handling event logistics and managing rescheduled events during the pandemic (2020-2022).• Booking and Data Analysis: Maximize event bookings to achieve OKRs and analyze data to position Chase Center as a leading venue in the competitive entertainment market.• Interim Management: Managed the Programming Department on an interim basis, maintaining efficiency and continuity from November 2019 to October 2020.

San Francisco Bay Area

• Event Calendar Management: Developed and managed the Chase Center events calendar using VenueOps.• Productivity Improvement: Boosted team productivity through regular communication and progress updates, fostering a collaborative environment.• Workflow Enhancement: Optimized operational workflows by maintaining organized documentation and accurate record updates.• Event Coordination: Managed event availability and scheduling, including NBA games and other arena events.• Data Management and Reporting: Entered data, generated reports, and created tracking documents.• Business Development: Cultivated and expanded relationships with agents, promoters, and talent buyers through networking and seminars.

•Assist with the fulfillment of all season ticket, mini-plan ticket & group orders, including processing and printing of individual ticket purchases; assisting with distribution of tickets and ticket packages (mailing and will call), assisting with order processing for suite and group orders, while fully utilizing available ticketing systems and software •Provide home game night support by 1) staffing the arena box office and customer service window at Oracle Arena; 2) assisting with the set-up and break-down of the box office and various other locations; 3) printing / delivering tickets; 4) assisting with reconciliation of game night receipts, cash management and credit card transactions; 5) providing other miscellaneous support as needed •Build and maintain key relationships with internal customers in Ticket Sales & Services, Community Relations, Marketing and G&A departments•Assist internal ticket sales & service team in creation and maintenance of accounts•Generate various reports and conduct audits and reconciliations

Santa Clara, Ca

- Provide in-person and telephone customer service for tickets, seating, and game schedule inquiries.- Handle incoming inquiries on single game ticket sales.- Fill general requests for ticket information, schedules, and various account service matters.- Manage work through team’s ticketing database, Archtics, to support necessary ticket sales, service, and operations tasks.- Sell onto accounts and process payments on accounts for tickets (season, single, group) and parking.- Print and package Ticketmaster Will Call tickets prior to home games.- Provide in-person and telephone customer service on game days.- Operate Will Call booth for game day ticket sales and customer ticket pick-up.

San Jose, California

Ticket Operations Manager:- Create reports off of Ticket Master which include daily reports, audits, seating reports and other statistics. - Manage with all facets or ticket operations – order processing, invoicing, report generation, ticket printing and more. - Generate reports using ReportPro (TM360). - Responsible for tracking and reporting of all payments. - Create spreadsheets managing all data and payments collected throughout the year.Account Services Supervisor:- Generate maximum revenue through sales of season, group, and single game tickets. - Manage personal and existing accounts and provide highest and quality customer service throughout the year. - Create and send invoices and reminder notices as required.- Cold calling. - Track and maintain organized database of prospects leads, and closed leads.

Santa Clara, California

- Assist and manage special events such as Draft Party, Fan Fest, Kid's Club Day at Great America and Training Camp. - Tasks throughout the events include, but not limited to, registration, set-up/breakdown, managing activities & distributing provided items.

San Mateo, California

- Create new membership sales, cold calls, check in members, assist in answering any questions about the club.

Burlingame, California

- Coach & teach high school girls new skills of volleyball; keep statistics; attend practices and games.

- As brand ambassador, engage consumers providing knowledge of the Ford vehicles, with goal to add customers to the Ford marketing database. - As the product specialist, provide expert knowledge of Ford products, as lead in to sales.

San Jose

Game Operations and Promotions Intern- Created promotional events to inspire fan attendance at San Jose State University sporting events (football, basketball, volleyball, baseball)- Performed promotional event duties which included set-up of the promotion, execution of the promotion in the time slot allotted, and review for future improvements

Teach kids ages 1-16 the basics of swimming.

Redwood City, California

- Answer phone inquiries. - Answer any questions any customers have when entering the office. - Receive and send out mail. - Receive and process accounts payable and accounts receivables.

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: Club Volleyball; Alpha Xi Delta.

High School, General Education